This is our third trip with Audley. I dealt with Jenny R. and Kristine K. Wonderful girls who couldn't have been more helpful. That barely reimburses us for the extra money we paid for a private tour of the pyramids we did not get. We look forward to working with you in the future, on your next Audley adventure. Endlessly patient, incredibly diligent and just a fountain of endless knowledge and Japan insight. More information, including Brands Sold, Products Sold, Month in Operation, Provides Delivery, Pet Friendly and more. It was clear that Audley had very high expectations of third party suppliers and the 'little extras' we received made our experience really stand out from the crowd - be it air condition rooms in resorts with limited air conditioned lodges, or a city tour to fill the gap between flights - it just seems like Audley had everything covered. They never called or communicated with us in any way. We compared costs against other providers and they were competitive. From the first contact with Joanna Austin through to arriving home we could not have had a more thorough service. Consumers should be aware that travel insurance will not refund your money in the event an airline or tour operator offers credit for flights, hotels, tour plans, etc. Hi RobertThank you for reaching out and sharing your great feedback with us. We are so pleased to hear you enjoyed each and every element of your trip and would like to thank you for recommending us to your friends . ***** made a huge point to underline Audleys commitment to book a solid program custom made to our specifications and needs, stating That is the reason you travel with Audley..you get personalized attention to your wishes and needs and attention is paid to the most minute details of your itinerary. Due to the pandemic, we changed our holiday dates and destination three times. Trustpilot is assessing this review in accordance with our flagging process. That is why we contacted Audley Travel. After cajoling and complaining, they refunded our money in full, hence I am editing my previously negative comments here. Conversely, we actively avoid tourist traps.We were granted the Travelife Partner award in January 2020. As a point of information, both my husband and I are PhDs and we are comfortable dealing with complex information. The Audley Travel quote stated that the 100$ per person admission fee to the islands was excluded from the price as was one of the hotel shuttle transfers and some airport departure taxes (amount not specified). They create the impression that they are inundated with new leads throughout the year at interview stage but this in reality is not the case. We are quite fussy with our travel plans and yet nothing was too much trouble. At one of the hotels Audley uses, the person at the desk who was helping me with a very confusing Audley-booked excursion mentioned that about half the Audley clients had problems. Included numerous tours, I.e. Also, a shout-out to concierge specialist Sofya Jasmine who took our initial query, helped us hone our options and connected us with Emily. 3)On our Nile cruise the room was not what we were promised (as evident from the pictures we received prior to). As part of our trip involved a small tour of the Borneo river and rainforest, we joined other travellers. We are delighted to hear how well Alice and the team looked after you, and are glad you had a perfect trip exploring the wonders of Brazil.We look forward to sending you away on your next Audley adventure!Best wishesAudley Travel. We are delighted to hear how well Mat and the team looked after everything for you - it sounds like you had the most memorable time exploring the wonders of Malaysia & Borneo! Hi FinnyBillThanks for taking the time to share your feedback with us. It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. from the word go she was helpful, kind, super organised and knew what and where she was talking about. I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. What are we paying Audley for? Hotels and tours were all excellent and within walking distance of restaurants and shops. Nothing could be further from the truth. This is just another example of the lack of follow up Audley has. We arrange trips to more than 80 destinations throughout the world and across each continent. 2 reviews for Audley Travel, 1.5 stars: 'I turned to Audleytravel because I wanted an individualized trip to India and wanted to avoid problems. I like every single detail planned to the extreme and Laura was just wonderfully kind, passionate and accommodating! The guides supplied throughout were very helpful and friendly and always there when needed. Audley Travel responded to this review on 16 Mar 2022: Audley Travel responded to this review on 03 Nov 2021: Audley Travel responded to this review on 23 Feb 2021: Audley Travel responded to this review on 23 Jan 2020: Audley Travel responded to this review on 28 Oct 2019: Audley Travel responded to this review on 02 Apr 2019: Audley Travel responded to this review on 25 Mar 2019: Audley Travel responded to this review on 01 Mar 2019: Audley Travel responded to this review on 21 Jan 2019: Diversity, Equity and Inclusion Committee. We look forward to working with you again, and to send you on your next Audley adventure!Best wishesAudley Travel - Directors Office. We highly recommend this travel company. We will be using their services again. Unfortunately, that is not the Audley way. ST39468, 2023 Audley Travel | Audley Travel US, Inc. (Delaware 5398866), Hannah calling out to the locals in a fishing village on Inle Lake, Myanmar, Anthony eating at a local restaurant in Qingdao, China, Gavin on the Grand Canal in Venice, Italy, Lottie on Table Mountain in Cape Town, South Africa, Mark in Los Glaciares National Park, Argentina, Arista in the Kruger National Park, South Africa, Mark with the indigenous H'mong in Sapa, Vietnam, Carly on the 'Path of the Gods' along the Amalfi Coast, Italy, You can find all your favorites in the menu, Speak to a certified specialist to start planning your, First Holiday with Audley to South America, Audley remain industry gold-standard planners, Infectious enthusiasm and 1st class service, An oustanding tailor-made trip to Thailand. The place was Awful. ****** knew we were here for the view and asked the hotel to switch us. Not only do we feel this gives you the best experience, it also brings benefits to local communities. Cannot recommend enough. While the local guides were good, Audley's total lack of communication with them, crippled our guides' ability to take us to sights and provide what we had paid for. Your entire vacation is designed around your requirements, Select your preferred style of accommodations, Create the perfect trip with the help of our specialists, All our specialists have traveled extensively or lived in their specialist regions, The same specialist will handle your trip from start to finish, Make the difference between a good trip and an outstanding one, Hand picked by us or our local partners as the best available, Offering more than just dates and names, they strive to offer real insight into their country. Having just been invited to a wedding in Japan and never having visited the country before, we thought we could do no better than contact Audley to help us plan a holiday there around the wedding. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Here are 8 tips for writing great reviews. Travel companies ar businesses that need to make money. Mark listened to what wed like to do whilst we were travelling and advised accordingly. Italy Specialist. (See notes){From *****- in acknowledgement of the situation and validating why you feel that your room is not exactly like the renderings provided, we would like to refund you the cost of the upgrade that you paid for this suite, which is $372 per person}{From ***** - You had paid an additional $740 per person to upgrade to the Presidential Suite on the ***************. Every part of this holiday felt magical and it was down to Mat & Audley leaving nothing to chance. Every part of this holiday felt magical and it was down to Mat & Audley leaving nothing to chance. And their emergency call number team has no control once there is a problem and each time you call you get someone different so there is never any one person keeping tabs on your trip. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. READ FULL REVIEW Audley Travel by starant, 23 Sep 2021 Holiday Rating: We look forward to working with you again and to send you away on a dream Audley trip once the time is right for you. Get the real picture with both traveler and expert reviews to ensure the trip you book is the right one for you. Since the beginning, weve strived to work with local people and businesses in our destinations. They do not actually verify accommodations and arrangements and leave them up to local contractors to deal with. Responsible travel is part of Audleys DNA. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. We had a wonderful trip! We use dedicated people and clever technology to safeguard our platform. We are due a full refund for this. Thanks to Audley Travel and especially Samantha, a true caring and expert professional. Hi ZenaThank you for taking the time to share your great feedback with us. The advice given was excellent in terms of time of year to visit, locations and what to do. I can highly recommend audley. All rights reserved. This was a very nice hotel but absolutely did not accomplish what we wanted. Viking World offer all inclusive trips $1200 per day and at times offer promotions that include free international travel. We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. You could even opt for a thrilling swim with marine iguanas in the Galapagos. Best regardsAudley Travel. Hi PaulThanks for taking the time to share your great feedback about Malcolm and your experience in Japan. Our country specialist Tamatha was superb, especially since she had visited many of the areas we wished to see and experience. Simply Incredible! 2)We booked and paid for business class from ***** and ended ** in coach. We're thrilled to hear how well your first trip with us went, and we'll make sure Nick and our Peru team hear about it.Here's to many more Audley adventures, and we can't wait to send you on your next exciting trip away!Best wishesAudley Travel. Well guide you through the process. This was the first time I have used Audley and I will definitely be booking with them again. The hard work was completed by our agent Ewan. We met other Audley travellers who were equally delighted with their trips. Our trip could not have gone more smoothly! Dear Andrew, thank you so much for your comments and I am happy to read overall you had good time in Thailand. I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. Thank you for taking the time to share your experience with us. All the arrangements were super and we look forward to a future trip with Audley. Dear Mrs StephensThank you for leaving your review. Best wishesAudley Travel, New Mill Lane, New Mill, OX29 9SX Witney, England, GB, North Washington Street 77, 4th Floor, 02114 Boston, Massachusetts, US. We truly appreciate your recommendations too, and will make sure your kind comments are shared with Mat, his leadership team and our partners on the ground. As mentioned above, after speaking with a manger we understand that perhaps what we do as a company isnt right for your needs as a traveler. We've had some brilliant holidays with Audley but the latest one planned is hard work - for us. I dealt with Jenny R. and Kristine K. Wonderful girls who couldn't have been more helpful. We are delighted to hear how well Annie organized everything for you!We'll make sure your kind comments are shared with Annie and her leadership teams. Travelstride helps you search and compare 50,000+ expert-planned trips from 1,000+ companies. Or perhaps embarking on a serene river cruise along the Nile or Mekong? My husband and I recently used Audley Travel for a trip to Australia and New Zealand. Yes, ultimately Audley went over my budget by $400. It was much further from the water (we were told it was right on the hill behind ***************) and had no view whatsoever! We will definately use them again in the future. Having done similar holidays to Peru and Costa Rica with other companies I had an expectation and it is clear to me that Audley are setting the industry gold standard and go over and above to make sure every detail is taken care of. Hi EmmaA huge thank you for sharing your experience with us! Highly recommended! Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match . We stayed in Tokyo & Kyoto & visited Osaka to watch sumo wrestling! We're delighted to hear how well Jenny & Kristine looked after you throughout. We truly appreciate your recommendations too, and will make sure your kind comments are shared with Mat, his leadership team and our partners on the ground. Unequivocally remains my default go-to planner! I like every single detail planned to the extreme and Laura was just wonderfully kind, passionate and accommodating! Both associates I dealt with were fantastic at their jobs. They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. She even arranged a local sim for our phone just in case we needed to contact our guides. First, Audley did not have us fly in a day ahead so that if any of the 4 flights to our initial destination was delayed, then we had a cushion. We look forward to working with you again, and to send you on your next Audley adventure!Best wishesAudley Travel - Directors Office. Through these conversations we know that the success of every trip can only happen when everything runs smoothly, and were proud to offer an award-winning level of service thats grown a community of like-minded travel enthusiasts many of whom travel with us year after year. We also almost missed our flight out of Hoi An because he insisted we didn't have to leave as early as everyone else said to leave (you could tell from his hungover face and Facebook pictures it was because he wanted to party the night before). The trip was arranged and personalised from start to finish by Nick Botham at Audley Travel. Ewan was insightful, helpful and created a great itinerary.The hotels were in brilliant locations and the beds were very comfortable. She organised a wonderful holiday for us with fantastic hotels and tours nothing was too much bother for her. Since then, I've been fortunate to experience a growing number of countries around the world while continuing to add to a list of must-see destinations. Itinerary # *******/4 My wife and I recently returned home from a trip to ***************. Call one of our experts or arrange a video appointment for ideas and advice. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. Right up to us going he kept tweaking things to avoid the problems in southern peru. In my early 20's I moved from small town USA to small town Germany. How to find a good travel agent, Need to file a complaint? The experiences, like our cookery lesson, gave us a real insight into Amalfi culture. Any company that has been in this business as long as Audley should not have made this logistical mistake. It did not disappoint. We were getting ready to make arrangements on our own to get to the airport since we had not heard from anyone. However, for the fees paid the trip felt packaged and not custom. All of the tours, including helicopter trips and day cruises were excellent. In addition, it is extremely difficult to follow the directions Audley includes in their travel packet: key information is buried in non-essential information about the area, you have to flip back and forth in their book to find where you are supposed to be when. He was ever patient, kind, thoughtful, and always willing to listen to any concerns we might have. We'll make sure your great comments are shared with the team.We hope you have a wonderful trip away!Best wishesAudley Travel USA. Unequivocally remains my default go-to planner! And just to add insult to injury, despite being told that our meals were included, we were informed that we had to pay extra if we wanted meat. We truly appreciate all of your support during covid, and we are delighted to finally be able to send you off on your much-anticipated trip. From the suggested hotels to the arrangements for transfers and tours, everything went smoothly. It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. recommended to friends for future bookings, Hi LGWelcome back home! Once again, Audley Travel remains the gold-standard of holiday planners! I am very sorry you did not have the experience with Audley you should have, it is very disappointing to read your comments on the logistics and our Travel Pack. We are thrilled to hear that Mark was able to use his skills and insight to organise a trip that met all your needs and preferences.At Audley Travel, we pride ourselves on providing exceptional customer service and personalised travel experiences, and we are delighted to hear that our local partners went above and beyond to make sure your trip was successful. Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. Nothing was overlooked. Extensive knowledge of the area, and knows how to build the perfect holiday tailored to your needs. We booked with Audley and they were fantastic until they had our money. Nothing was too much trouble and, like Mark, all the representatives went the extra mile to ensure our trip was successful. We'll make sure your kind comments are shared with Emily, Sofya and their leadership teams.Best wishesAudley Travel. The agent was very knowledgeable about the destination and booked us on some very unique experiences that I would not have found on my own. This was an expensive trip for what I received. We chose Audley having read the posted reviews and felt we had found a company that could be trusted to deliver the sort of holiday we enjoyed. Find out more about our approach to Sustainable Travel. Best wishesAudley Travel. All of the tours, including helicopter trips and day cruises were excellent. Rated 4.8 out of 5 based on 3261 reviews on. I signed up for Trustpilot just to write a review at how great this company was to work with even though I did not end up booking my trip through them. It seemed that we were always given the worst rooms in each of the hotels we were booked in. Hi AnantThank you for sharing your kind comments with us. None of the rooms met our expectations as I asked for in my conversations prior to final booking. We finally booked Thailand with Mat and could not have been happier. Yes, he did show up the last minute, but it was unnecessary stress as was many moments during our trip.
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