With lease-to-own, your customers Using Your Tracking Number to Track a Package Online 1 Identify your tracking number in your email or product receipt. Horrendous company to deal with, completely regret it! I will order and pay. BBB Business Profiles are subject to change at any time. Together with our partners, we are making every effort to fill every order as quickly as possible while ensuring the safety of all parties involved due to the pandemic. I will never ever support flex shopper again! In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. According to your own website it shows that you all try to make contact before the account is sold and none of this was done. Fraudulent company! I ordered a robot vacuum and and xbox series x bundle and received the vacuum and the xbox controller and head set but not the xbox series x and was charged my first payment. I paid my bill and they stopped billing and then pick it back up and then stop again which caused my bill to be double and it was their fault, I have never stopped payment not one time but they purposely stop taking payment for my bill to become more expensive. This is a HORRIFIC company! We are here to help; please reach out to FlexShopper to set up a payment arrangement at: 833-591-2893 or email us at Billing@FlexShopper.com. This person doesn't want to get caught up in a scheme of not getting what is paid for, broken merchandise, or late delivery. Flexshopper, LLC. | Complaints | Better Business Login with the username and password you used to purchase the item that you want to return. Tire Payment Plans | Financing Tires & Wheels Made Easy - Tire And "they sent a request to cancel the order" and if the order gets delivered to my house they told me to reject the package so the person sending it can send it back to flex shopper. All return requests include an email questionnaire customers need to reply to regarding the reason for returning an item so the request can be initiated and processed. If the consumer has any further questions or concerns, please email ******************************************* or via phone at **************. You can place a special order in person at a showroom or online. The good news is that with FlexShopper you have the flexibility to lease-to-own by making 52 easy weekly payments so you can get what you need now, then pay over time. We hope this helps and happy shopping! But no contact was made from the ********************* after he left or from anyone to reach out to say what was next on the account. Two, they will not work you if you lost your job or otherwise lost your source of income. Ridiculous! This makes it less expensive to purchase the items before the end of the term of the Lease. CHARGED CREDIT CARD FOR PAYMENTS 1 YEAR AFTER SALE COMPLETE. Flexshopper provided instructions on how to return the item for lease#F659 (Snapper XD 82V ********************** via email on 04/12. A total scam, I was declined but they still attempted to take money from my account, then told me I wasn't declined and that I had received the 4 tires I ordered lmao, then told me it was a tire agent issue, I called them & it was the exact same person who kept giving me bogus tracking numbers, fed ex literally told me that the place is a scam, I'm turning them into that scam guy from YouTube, I literally had to close my account to stop them from taking my money. 2022 FlexShopper, LLC. Customers can save money and own sooner with early purchase options. My account still shows active on their website, even though its closed. You will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). Went in this week to look at my account. NO HELP from both calls. I ordered a PlayStation 5 for my son on 12/16/2022 for Christmas ! WebA second competitor of FlexShopper is Aarons. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Fill out our contact form and a dedicated retail partner specialist will get in touch to see how FlexShopper can benefit you. HUGE RIPP OFF!!! I called several times and got the runaround. At one point your payment system starting deducting payments out of the blue and ***** was immediately on top of the issue and roped *** into the communication. I paid my elevtric bill. The spending limit is the total Cash Price of the goods you can lease before tax and shipping. All other terms and conditions of your Lease remain in effect. Are the items brand new that you rent to own? Applying won't affect customer's FICO score. 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. They are a bad option even if your in a bind an unable to finance elsewhere. Ive also gotten a return label for two other things Ive retuned but now they are refusing to do so. We attempted to reach the consumer, but our attempt were unsuccessful. Avoid at all cost people, First issue I had would not replace my controller for my PlayStation the next day I got it second issue payments don't come out on Friday like they say it comes out in 3 to 5 days they just give you excuses I don't recommend using them. That was ANOTHER lie. Wrong of me telling them that. Hard to do, but not impossible. [14] April 10, 2023. FlexShopper also expects users to have valid SSN, as it doesnt focus much on your Cancel Items - FlexShopper API Docs It let me have what i wanted earlier and for a fair price. In-Store Solutions - FlexShopper FlexShopper, Inc. Reports 2022 Fourth Quarter and Year You can lease-to-own one or multiple items with your available spending limit, Most of the products are new with a wide selection of the latest electronics, You dont need to go to a local lease-to-own store shop from the comfort of your home, If you need a product we dont have, with, PC Laptops, MacBooks, ChromeBooks & 2-in-1s, Apple Desktops, All-In-Ones & Desktop Towers, Printers & Scanners, Networking & Wireless and Hard Drives & Storage, Accessories such as Keyboards, Mice, Webcams, Headsets and Speakers, LED & LCD, 4K Ultra HD, OLED & QLED and Smart TVs, Home Theater Systems, Sound Bars and Receivers, Projectors & Projector Screens, TV Stands and Home Theater Seating, TV Accessories such as Antennas, Remote Controls and Karaoke Systems, Consoles, Games and Controllers for Xbox, PlayStation and Nintendo, Gaming Chairs, Headsets and PC Gaming Accessories, Retro Gaming Consoles and the latest in Kids Technology, French Door, Compact, Top & Bottom Freezer Refrigerators, Washing Machines, Dryers and Washer/Dryer Combos, Ovens, Ranges, Cooktops, Microwaves and Dishwashers, Small Appliances including Coffee Makers, Slow Cookers, Fryers, Blenders and Toaster Ovens, Upright, Handheld and Robotic Vacuums and Carpet Steamers, Air Conditioners, Air Purifiers, Humidifiers & Dehumidifiers, Fans and Heaters, Living Room: Sofas, Sectionals, Coffee & End Tables, Recliners and Chaise Lounges, Bedroom: Mattresses, Beds, Dressers, Nightstands, Vanities and Armoires, Kitchen & Dining: Tables, Chairs, Dining Sets, Bars and Buffets, Patio: Outdoor Dining Sets, Sofas, Bistro Sets, Patio Bars and Fire Pit Sets, Baby & Kids: Cribs, Changing Tables, Rocking Chairs, Kids Bedroom Sets and Desks. Hello Anon,We appreciate your business and sorry to hear about an issue you're having. No email, no phone call or letter to alert of a problem. I was tricked and conned into using these services. We offer the best brands, including Apple, Dell, Samsung, HP and Lenovo. We'd like to better understand the experience you had and resolve all of your concerns. I told them it must be a scheduled pick up and they wont accept. They Debit your account multiple time each week and then when you pay it off they continue to debit your account after you pay it off. I already paid off one item and wanted to order something else. Who's stopping them!?!? On or about June 29, 2023, the customer informed ********************** they were a victim of identity theft and that they had reported the matter to the police. They give you easy credit buy purchase something, i just buy ipad in best buy only cost $425 including tax, but if you buy from Flexshooper $525 is different $100.00 already, if you lease with them they cost you $1100. I have auto payments, was happy, they even raised my credit. In this case, our investigation has revealed that the customer was provided information on the manufacturers warranty and this item was beyond the 30-day return period. But the main issue is that Flexshopper sold my account without any type of communication. Please provide the email address and phone number associated with your account in a private direct message one of our team members will contact you to address this matter. Now their prices are way over market value (like finger hut) and then you pay double of the inflated price. AVOID THIS COMPANY AT ALL COSTS! The order was held due to a verification issue. As for taking from Interested in expanding your customer base and saving sales? BBB Business Profiles generally cover a three-year reporting period. FlexShopper has more products than you could imagine. After your order is placed, you can call FlexShopper Billing at 855-353 I will for sure be reporting them for harassing me! (We usually use the term "Lease.") WebCustomer submits a Lease Request in-store via the FlexWallet app, or heads to checkout Their customer service team is excellent and always willing to help with any issue you may have. FlexPay Payment Platform - FlexShopper API Docs However, if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent. We encourage the consumer to follow the provided instructions to ensure the prompt closure of their lease agreement and upon return, the customer will not be responsible for lease charges. Prior to the customer reaching out to ********************** on 03/09/23 our records do not indicate any notes on the account involving a return request nor was the item confirmed returned by the vendor. Website says they will attempt to charge my "primary" payment method when a payment is due. A worthless company with worthless customer service with nothing but excuses as to why they don't do their jobs. Went back to the site and CONVENIENTLY for them they DONT have NO OPTION TO CANCEL THE ORDER! Easy zero-integration with our standalone apps. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. Wed love the chance to earn back your trust and further investigate your feedback. Thank you for your inquiry. I caught them red handed. Flexshopper makes every effort to resolve customer inquiries and complaints in a timely matter whenever reasonably practical. Most emails are answered within 48 hours. Additional parts, extensive labor and installation charges are extra. For each friend that makes their first purchase Start Sharing Were happy to help! We are here to assist and would appreciate the customer's cooperation with providing a copy of the police/incident report they received when they contacted their police department. They would reference back to the information placed on the account where all contact information should be going back to that Escalations department. They will repossess and you will be charged for that. If there is a customer service person from the company and not a helpless call center I would love to hear from you. Our goal is to help consumers with bad credit get goods they want through a Lease. How can I protect myself, FlexShopper makes every effort to resolve customer inquiries or complaints to the reasonable satisfaction of the customer whenever practical we apologize for any inconvenience. Customers aren't stuck with unwanted products or debt. And yes they often mess up payments and WILL NOT REVERSE FEES. Shop over 100,000 products with new deals added every day from our partners Best Buy, Amazon, Walmart, and Overstock.com (to name a few). I havent used flexshooppers online inventory but their are several stores that you can shop at including Walmart, Best Buy, and Overstock. Currently, Jason Oakley has one active Lease with a balance due. I had to request the return 3 times before it was done and was told I would not get a refund bc I didn't request the return in time. Items are delivered to your door step or pick up in store! Nowhere during the initial sign up process did it state I would have to physically call them to set it to monthly. Every single agent I spoke to did not understand that I returned the tires and Tire Agent sent a refund. I emailed them back telling them it had been returned and now the want the receipt showing the tracking number where it was returned. Rates and terms may also vary depending upon the state where you reside. I paid in full. The agent said they would reach out to the dispute department to open my case no response after that call ! All rights reserved. Simply take a photo of the product you want and fill out a simple form. Adjusted Beware your credit card info is not safe even after your payments are complete. Now they "wanna fix it". DONT BUY FROM A COMPANY THAT WONT LET YOUR RETURN YOUR PRODUCTS. Its going on 2 weeks since I was told a refund was requested. This happened to me no matter how many times I called and took time out my day to make sure payments came out when they said they would and each time you'll be told something different and they'll never process payments when they say. "What!" The Flexshopper representative that the customer initially spoke to has not with with the Company since August 2022. This means the consumer has fulfilled the full lease term. I asked them to be diligent on the matter because I work 6 days a week and most likely I wasn't gonna be home. Yes. And none of cards have that number. Or, search for the exact item youre looking for. Instead of gaining interest, customer's easy weekly payments always stay the same. This credit will be removed from your account if your first weekly payment fails. Then it showed iwas behind again.called in talked to a supervisor. Add your product feed to the FlexShopper.com marketplace. We're always here to help! In response to the customers complaint, our records showed that on or about 7/22/2022, the customer was in communication with a Billing Manager and customers payment information was removed at the customers request and customer was instructed to call in their outstanding payments. 90 same as cash payoff excluding the marketplace customers that reside in Florida, Texas and North Carolina2. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. 7 An initial security deposit and/or payment may be required. I set a debit card as my primary payment but they continued to charge my checking account, which resulted in several late fees. They want me to go to the DMV and reissue license I my new address which is unnecessary since I just have to report it. (We usually use the term "Lease.") FlexShopper The next Friday they automatically just deducted 5 weekly payments at once from my bank account without warning. How To Buy FlexShopper If You Dont Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If FlexShopper doesnt ship to your country, then you need to ship your items to a US/UK package forwarder wholl then ship your package to your international location. I sincerely apologize for the problems you have had and hope that you will continue to be a FlexShopper customer. Yes, this option is available on every lease! He listened through all calls and verified that the communication had been off and that communication had been incorrect. The lawyers don't charge you at all because they win easily with these clowns. Home How It Works Rent-to-Own Products: Everything You Need to Know. Smile. FlexShopper - How it Works - YouTube Customers can get started leasing with no money out of pocket on most items. WebIf an item is eligible for special order fabric or colors, youll see that option available on the product page.