CL. I understand special order items take a while to order. Nice store to shop at and friendly staff. See photos. Around May 18 I get a message saying, your table will not be delivered. 21 of Our Favorite Modern Home Decor Stores (That Aren't IKEA) Where to do I begin? San Francisco, CA 94104, Log-in access to secure areas of our site, Remembering your preferences (e.g., your choice of language or region). The staff at this store are very good and great customer service. Customer service provided the warehouse with my work number to contact me and not my cell phone (it's a Saturday). So I love the energy and vibrancy of this store and of the Cb2 brand! Pottery Barn . We bought some drawer knobs and a towel bar, all of which were stocked in the back. So I'm trying to talk to the guy can you maybe call the store to figure out why you're missing parts? Hadn't I gotten the email. Thank you!! You rock guys and Huge thanks. So to get someone's attention, I had to wait in the checkout line. This best-selling coupe is (finally) back in stock, UP TO 30% OFF DECOR, BEDDING & ENTERTAINING, Clara Nice stuff but if it's not an item they stock, I'd advise you to run, not walk, out of the store. I bought a sofa from Room and Board and they provided EXCELLENT service delivery and setup. My boyfriend and I have furnished nearly our whole apartment with CB2 purchases including a very recent large sectional sofa (Gybson). Even so, some customers have reported issues with durability over time and issues with their orders. We waited for over 30mins in store, literally walking around trying to find someone to help us purchase an item. Thanks to the partnerships runaway success, The Land of Nod was wholly absorbed by Crate & Barrel in 2010. Our own online marketplace for secondhand and vintage goods is a great place to find modern furniture and decor. They also told me there was nothing they could do but notate my account that I've called in. ), who said this issue (where the shipping date I had selected was dismissed) was likely because CB2 changed the designated warehouse for my area (Downtown San Francisco) very recently, and the new designated warehouse didn't have the mirror in stock for 11/16. I will say that West Elm's furniture is only a step above Ikea and that Anthropology's is very well made and thoughtful. Ordered an item from this store for almost 1K. For example, the silverwares in CB2 are all Chinese-made (nothing wrong with that nowadays), whereas in Crate & Barrel, you'll find some made in multiple countries, including some other Asian countries and European countries (which is reputed to be better quality). Between a book shelf, Marshall speaker and other things for my office, they do have nice things. He went the extra mile, by going to physically checked if the console I wanted was actually there. I guess they have that tied up in a neat little bow don't they? Did someone say dinner? I called in February and said they're not sure so they'll call me when it arrives. You will be very, very, very pleased. I've waited close to 3 months for hanging shelves. If you can catch a seasonal sale, you're even in better luck. From the second you enter the storeBOOM. So now I have to wait another week, take another day off from work, waste time and money, not eat on my dining table (the old one was donated this morning as we were expecting to enjoy our new one). I love the prints and patterns here: geometric shapes, animals prints and shades often in earth tones. In the end, we had to drive over 50 miles to the store at San Francisco to pick up by ourselves. And once again, I initiated the call, they didn't call or email me to notify me of the change. If you continue to use these $4,196.00 kids Walnut Wood and White Mid-Century 4-Cube Cubby Bookcase $299.00 kids Parke White Wood 4-Shelf Bookcase $599.00 BEST VALUE Cavett Leather Wood Frame Accent Chair $1,299.00 Petrie Midcentury Apartment Sofa $1,799.00 Ordered a couch for June 28th. decor and more. Anyway, fast forward to finding the glassware. Just because it's where you get your shut-eye doesn't mean you should settle for anything less than the best contemporary furniture for the bedroom. this place is definitely not an outlet store but it is a store with good and reasonable price but they'd still cb2 so expensive. The packaging was already open and dirty where the tape should have still been sticky but it wasn't bc it was clearly used and returned. But I love that they have a nice place for me to sit while he shops. (When I came back to work on Monday, I had no missed calls - so whether or not they actually came is under a question). Other than that, good CB2 designs. i think the labeling of the components could be better b/c i had to disassemble & re-assemble a few items due to the lack of clarity in the kit but delivery to my door was quick (1wk), so i've gotta say that i am happy with overall purchase. cart reminders) from Chairish at the cell number used when signing up. Chairish uses cookies to enhance your experience, allowing features like. Won't consider buying in cb2 next time and forever. Unfortunately they had no opportunity to send me somebody on the same day so I had to assemble it by myself. The trinkets and other items were beautiful- i just was not as impressed with the furniture. I plan to keep coming back to see what else I can add to my home. Look for FSC Certified to find our collections crafted with wood thats sustainably sourced. List on AptDeco Arrow Right Furniture Sofas Inventory changes every day, so it's always fun to browse. The great thing about CB2 is that it's a Crate and Barrel sister company and Crate and Barrel has stellar customer service. Second time, they just came out with zero confirmation from me. Beldock, Kristen A one-stop shop for everything from furniture to bedding, Crate & Barrel is the purveyor of all things minimalist, yet homey. I love the clean and minimalist ambiance throughout the store. Love the idea of furniture that you could ship off to your future college grads first apartment? The cons: Durability issues were mentioned by some shoppers for both the dining tables and chairs. Forever and eight days. In terms of the products, I have been very pleased with the price point and the quality. I've called and complained multiple times to the store and they assured me the manager would call back. Loving the simple life? unhide . Inside it's pretty cool. The new one she gave me was completely packaged legit this time! I have cancelled all of my orders and will not be tempted by the forbidden fruits of CB2.. One of many furniture stores in area It's niche is modern furniture at moderate prices. Used cb2 in NYC on Kaiyo online used furniture store. Afterwards, we compared prices to a similar pillow cover at Anthropologie and it was $300! 3rd time, I told them I was moving and needed to switch delivery address. I explained and they said they'd get back to me. CB2 Bed Reviews: Best Platform Beds (Updated 2023) - Slumber Search Not "Once" was I asked was I looking for anything in particular or did I Need Assistance at all!! Was just told it was now scheduled to "arrive at the warehouse" in 16 days. She tried to type the code into the computer and I'm pretty sure she just typed it in wrongand didn't really put much effort into helping redeem the reward. (cheap) I can't imagine anyone wanting any of the orange stuff here except the Florida orange growers. Maybe it's just me, but it seems like that level of helpfulness is becoming more and more rare, so it's a real delight to be greeted by people who are energetic, enthusiastic and really seem invested in helping the customer. Box after box was damaged. I'd say it's a definite step up from IKEA in quality and the design seems to be a little more thoughtful and planned out. There is something to appreciate about balance in design and use. The auto response is an empty apology and when you call in you get the exact same thing, empty promises that never happen. Tre and Hye were both amazing. The configuration of the store itself is not the best (long and narrow) but the sales people are friendly and have knowledge on most of the items. Furniture - Best Modern Home Furniture Store | Crate & Barrel Cassidy, Studio Keep up the great work!!! Visiting from So. Don't contact me unless you plan on providing better service. The first sofa I received from CB2 was a dud, it happens, but their customer service blew me away. Incredibly rude and un helpful after they messed up an order. Music too loud. The pros: Artfully designed, modern dining furniture. When we said thank you and goodbye, she snarled at us. These come in a wide range of sizes and mostly neutral color options. A small silver wall pocket that was great to put keys in. We then whipped out our phones and showed her what their homepage showed. Never miss new arrivals that match exactly what you're looking for! Herman Miller. This store is very beautiful, and modern. Chances are I'll have done my research and if you lie, I'll get mean. $4,496.00. Found out it was pushed back to mid July bc I called to check on delivery status. My wife and I have stopped by this store in Georgetown for years and it's always been a good experience. Then she rings up everything without discount to which I point out and she mentions it to another colleague and he confirms it should be applied. Top Brands. I checked out with two things I saw online and if they are out of anything in store they can order it for you online and usually wave the shipping! Bob's Discount Furniture, founded by Bob Kaufman over 30 years ago, emphasizes value, offering durable furniture and high-quality service. The appointment day came, two men handed my boyfriend a bag of metal and left. Dissatisfied to say the least. One associate was even walking directly in front of me while having a conversation with her colleague, knew I was walking directly behind her yet never even looked at me. And they validate an hour of parking in the ramp behind the store. $437. They offered honest feeedback, and were most helpful. cleans easily and adds storage space cool. And then scheduled a delivery for new merchandise without giving us a time or a date. First round, hardware was forgotten. Use our Make an Offer feature on all of our used Crate & Barrel furniture to see if you can strike a deal with the seller and score it for less than list! Picking up a large rug in Georgetown sounds like a nightmare of mine, so I dreaded everything about this part of it. I stayed about 15mins looking around and walked right out I guess the workers here were having a don't care Day this day. I ask. Aside from my bed frame being on backorder for two weeks, I was scheduled for a delivery for two items on a Saturday, which ended up being wasted on a non-delivery. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. I explained to a sales associate there what had happened (specifically that I had dropped it out of its packaging and that the shattering was my fault) and they said that they could just take it back as a return and give me a new one for free. I've ordered so many pieces from here w/ no delivery issues. While we were waiting, the employee also showed us "upcoming" items on her iPad that would match the things we were getting. On the evening that I was going to pick up my merchandise, I made special arrangements to go to the store to pick it up, it was closed at 7:15 and this is well after having been told they would be open until 8 pm! You can return the Artemis Rectangle Dining Table, but there would be a 25% usage fee. Besides, I should be at home all day because they can't say in advance if the delivery will be in the morning or not. You can also have items brought out to you for pickup, but we wanted to go in and check it out. I owned a house and nothing fit in the apartment. I bought a carafe ($9.95), some cool male/female wall vases and some porcelain spoons that I'm justifying as "honey spoons" for my teacompletely necessary, right? The other stuff is way too pricey. Privacy Policy. It's great for tchotchkes, side tables, kitchen wares, flatware, seasonal decorating items, and even the occasional patio furniture or piece of furniture. We hauled it home ourselves and opened the box with joy - and then it struck us with disappointment. Way to misinform your customers. new york > brooklyn > for sale > furniture - by owner. Upon opening the two boxes I realize a few of the leg sliders have fallen off in transport. Crate And Barrel Lounge II Sofa, Loveseat & Storage Ottoman Prairie Village, KS $175 $200 Crate and Barrel Dining Chairs (4) Wichita, KS $150 Crate And Barrel Sofa And Ottoman 82" Long 36" Deep SEE DESCRIPTION McKinney, TX $500 $600 Crate and Barrel Lounge Sofa Overland Park, KS $1,500 Crate And Barrel Infinite Grande Sofa Raymore, MO $1,000 If this store wants to keep loyal customers they need to understand that many people in Cherry Creek have kids and they need to be welcoming to everyone. A quick bell ring, answered by a super friendly young woman who checked my receipt, found my items, and loaded them in my car. I purchased $1200+ worth of furniture in late July, which was in stock, for delivery in early August. We had just bought a Sheepskin rug for our bedroom from Costco a few weeks prior and was looking for smaller ones to fit next to our bedside. and overall a had a great experience, sales guy was friendly and helpful. I really enjoy working with Scott, who I think is their store manager. I love CB2's stuff, but if I could give this store negative stars I would. Like all things you read on the Internet, understand there is no better judge than yourself. While furniture seems nice, nothing is stored at this location and to access significant products (eg a couch) you can either drive to Tracy to their warehouse or pay $130. All of the employees have always been very helpful as well. YOUR GUIDE TO USED CRATE & BARREL FURNITURE & DCOR. I loved it! Dellana 23"x23" Striped Natural Square Throw Pillow Cover with Feather Insert. Many of the items I wanted to purchase were not in stock. services, you're letting us know that you've read and agree to the changes. Special shoutout to Jade M. who has been extremely professional and helpful throughout the purchase/delivery/follow-up process. To avoid delivery charges, as they only had a few in stock, I was able to order to the store so I can pick it up there. Everything I've purchased, I've waited for lengthy periods of time for them to arrive. I worked with Christina and Robyn who were both wonderful and knowledgeable and patient. My boyfriend wrote a yelp review and was told to contact customer service (annoying as well know). 2nd Cb2: Can I get your address so we can ship it to you in case we don't have it? If anyone is looking for the best furniture and decor,this is the right place.Yes it is a little expensive but you get what you pay for.Just today I got some amazing very original espresso cups from there,and I could be happier with my purchase -what a stylish cups made in Poland,not in China! The staff was extremely rude and could have cared less we were there and the products were eh compared to Crate & Barrel and West Elm where we later went instead. You can spend a good bit of dough here, to be sure, but we scored two (TWO) really solid desks for $300 out the door. I went to sought out help and the lady finally comes over to help, then someone else asks her a question about a set (which was probably a large purchase) so she leaves me standing there. I had a gift card that I was looking to get off my hands and was in need of a new comforter and ordered the down comforter that they have available here at CB2. Reply HELP for help and STOP to cancel. Stay away. I know that now Karen. That type of customer service made me rethink why I had gone in there in the first place if this is how you would treat a paying customer?? They ordered my items and helped me to reschedule a delivery in advance. So brides stay away until they figure out their issues. All Clearance Furniture Decor & Mirrors Lighting Pillows & Throws Rugs Kitchen & Dining Bedding & Bath Outdoor Holiday Filter Pickup Ready to Ship Ships Within 6 Weeks View All 48 Items Most Relevant Stainless Steel Square Fire Pit $499.97 reg. CB2, my order numbers are 134823228 and 134823265. Most of the people who work here are quite helpful and nice. April helped us out, and she was AWESOME make sure to seek her out if you visit because she really knows her stuff & isn't pushy or too salesy, just great at finding the items that fit your needs/wants! I love the products this store offers and I used to go to the shop in Chicago when I lived in Milwaukee, so I was hopeful when I finally got into the Minneapolis store. One of the best online stores for pre-owned furniture is AptDeco. Although the brand favors minimalist silhouettes, they factor in a subtle element of traditionbe it the wingback-like flare of a sofa, or an armchairs plush-y padding and earthy upholstery fabric. In addition to the top categories above, CB2 offers a wide array of other home products, such as: Outside of California, CB2 can be found predominantly across the eastern United States. Customer service referred me to the store. This table was the only item in the store that did not resemble furniture in many other mid priced stores. Buy and Sell Used FurnitureWe Pickup & Deliver - AptDeco It seems that their products are higher quality than a comparable store like West Elm's. We'll go through a few of their most popular searches below. It's expensive but totally worth it. Have had issues at other furniture stores but not here. The customer service person, Chastity, kept trying to tell me they were produced in Portland. As the center of social gatherings, this space should be the best reflection of your personal design sense. I live in Sacramento and had so many questions that I decided to call the San Francisco store. It looked great and I ordered 9 of them! Take 30% Off at CB2 Get furniture, decor, and more at CB2 and save 30% on your purchase by using this coupon when you check out CODE M30 Show Coupon Code 20% OFF Up to 20% off on select Outdoor Furniture PROMO Get this deal 20% OFF Get Extra 20% Off Select Items with Promo Code Get an extra 20% discount on select items. Rugs can be the perfect way to tie a room together, and CB2 shoppers have 200+ options between smaller doormats and runners all the way up to larger area rugs. candles and other home decorating essentials. Grab a used Crate & Barrel headboard or bed in fabric or wood to give your bedroom a crowning touch. I love most everything they have on the showroom floor. No matter what your WFH space looks like, having some cool furniture to work at makes Monday mornings a little easier. For more information, please visit our Plus, at this particular store, one of the managers, Michael, has an attitude as if you are bothering him from the rest of his work if you have a question or an issue to resolve. When I was down to 2, I decided to leave a review. Surprised as it is Berkeley. The flatware lost its copper tone which I always washed by hand with cold or room temperature water as directed. A shout-out to Martice for the excellent customer service. So annoyed right now! From the reviews it sounds like I am not the only person who has had an issue with the sales people. Mitch was my sales rep and he was very thorough and patient with me. When I moved to Arlington and began purchasing home goods I immediately thought CB2. The stuff in store is really cute and the people that work in store are all really nice. The tone of his voice was the most upsetting , he started throwing policies at me , about re-scheduling last min, which I completely understand , and would have accepted it also , had his tone not been to authoritative/loathing. Frames are built out of wood, or are meticulously gildedbut dont be surprised to stumble across a wild card in a material like mercury glass or brushed steel, either. *** an upscale table for the casual dude. I declined. This was going to be the perfect shopping experience for my new place! We were then able to find a few more things that have really made our home feel even cozier. The said they would have it delivered in a few days. I am 5 stars for CB2 selection and style and because of a Manager problem in this store, only 3 stars for the Miami Beach outlet Prices, as with all of CB2. I like what CB2 brings to the furniture game. I was surprised the rep was not able to tell me a specific status on the couch. The staff is nice and helpful. If that sounds like your decorating Namaste, consider Crate & Barrel your design guru. This means the item may not be returned nor exchanged and it is ineligible for any future part replacements or repairs. Love the style and quality for the price. They again reschedule me for the week after (the whole time I am still only sleeping on my mattress, having gotten rid of my boxspring and frame in anticipation for the long-awaited CB2 bed frame). Explore classic silhouettes that Cb2 is known for, including modern slipper sofas, marble tables, and upholstered barrel chairs. CB2 Furniture - Crate&Barrel You can do whatever you want after it has been delivered to your home. Only that it would be delivered early December. $1,499.00 Final Sale Faye Sofa Clearance $1,349.97 reg. They offered to send another shipment via 2-day shipping. Explained it all over again. The call was painless and I am excited to get my items shortly! THE FURNITURE SALE (PRICES AS MARKED) New Chale 6-Piece L-Shaped Ivory White Boucle Sectional Sofa. Nothing happened, spoke to the manager and blew me off, told me there's nothing she could do. $799.00 Final Sale Fae Faux Rattan Outdoor Coffee Table $189.97 reg. They need to work on their customer service, because looking at all the other reviews that's not their strong suit. I paid for my furniture on January 31 with delivery Monday February 26. Modern Furniture: Affordable Sofas, Chairs, Tables - Apt2B Privacy Policy and list of cookies. 30 min later. jeeeez maybe I should get paid for doing their jobs. People here only post problems for you, not solutions. First, the floor lamp had defected dimmer. All of their items are modern, unique, fun to look at, like a modern art museum, but also slim-type of furniture. One particular male gentleman, also on his mobile, actually scribbled 'CLOSED' on a piece of paper and held it up for me to read instead of coming near the door or even answering the door at all. A few months went by and I realized they never credited me the $. When it came time to move two months later, I unwisely moved it myself from my apartment. It's the details that make a house a home. Quality of their products is similar to Crate and Barrel. He really knows how to deliver great customer service (even though they all do), but goes the extra mile.