please don't mention bank transfers in my dms! Take charge and solicit DoNotPays quick assistance in getting your suspended account reinstated. If the hacker hasn't changed your account email address yet, this will work. Join us today to learn more about our products and services! Generally, those who submit their identity documents via photo, scan, or PDF verification will receive a response within 24 hours. This includes activity which may be harmful toward minors and/or is not appropriate for our younger users. It also automatically delists items across platforms once they get sold on another, so you can avoid selling a single item at once on multiple marketplaces. Once your identity has been verified, you will be given a code that you can use to reactivate your suspended account. If this doesnt work, its possible that your account was suspended or deactivated by Depop. For example, we do not allow adult content, nudity, weapons, alcohol or tobacco to be listed on Depop. Melanie Weir is a freelance author for Insider, mainly focusing on the Tech Reference section, but occasionally contributing to Lifestyle and Entertainment topics as well. It also helps people clean out their closets and make a little bit of money, or start their own independent fashion lines. So please don't dm me about bank transfers! It is important to note that unless PayPal suffers a financial loss from the underage users actions, they may not pursue any further action. DoNotPay is not limited by customer support lines and delays because we are an online service. So it led me to believe I wont be getting the item and could be getting scammed so I opened a case and the seller is trying to partial refund me even though theyre the ones who hasnt made effort to ship the item and after arguing with them I asked for my money back or item and Ive got non. The BBC is not responsible for the content of external sites. Everything You Need To Know About Getting Banned From Twitter, All You Need To Know About Being Banned From Facebook, Can I Appeal My Suspension? I sent my item recorded delivery, all items must be sent via recorded delivery on vinted. It is possible to get your suspended Depop account back, depending on why it was suspended in the first place. Yes, you can have more than one Depop account. All Depop accounts are also subject to the rules of the Terms & Conditions, so you must not use multiple accounts to break any laws, regulations or policies. Whether you are typically buying or selling, it can be devastating when your Depop account is hacked. If Depop is taking a while to respond to your request, its hard to tell if they even received your appeal. Ive waited over a week for the item to be shipped and going back and forth with the seller saying theyll tell me when theyve done it and they never have. We will send a demand letter on your behalf with a two-week deadline for the companys representatives to help you recover your account. Its important to note that you do have the option to add a phone number at any time, allowing you to benefit from features such as two-factor authentication for added security. If your account was suspended for violating Depop's Community Guidelines, you can submit an appeal to Depop Customer Support and explain why your account should be reinstated. However, it is important to keep in mind that Depop does not check the authenticity of all items, so it is still important for buyers to do their own research before purchasing a product. Once processed, you should receive an email from the Depop team confirming that your account has been deleted. This could include blocking the user from using PayPal in the future and even reporting the infraction to debt collectors, which in turn could adversely affect the users credit score. For those who choose manual identity verification, it may take up to 5-7 business days as the documents are verified by a member of the Depop team. Regain Access To A Hacked Depop Account In A Breeze. Like Poshmark or other clothing selling apps, Depop allows for thrifting and recycling of clothes. If you paid through PayPal, go to PayPal to start a dispute Used Depop Payments or Klarna? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Here's what you need to know about the clothing marketplace platform, What is Etsy? Whatever your style. What would happen once I escalate this to PayPal? By: Author Olin Wade (Remodel or Move Stuff). 5. If Depop requires more information than they would require if you used a credit or debit card directly, it may be a red flag that the site isnt secure. To which Ive refused and said just send it then but I dont believe they will so Ive said send it or give me my money back because Im sick of arguing. A menu will appear with an option to Report user. Hi, this is my first time posting here. 1999-2023 PayPal, Inc. All rights reserved. A temporary suspension looks the same as a ban to other people on the app but all you have to do is fix the issue. It is an action taken after a review of your driving record. When you get the email, make a new and creative password that the hacker can't possibly know. Depop - Banned, defamed and denied funds that are mine. Contact your bank or credit card company and tell them your Depop account has been hacked. There are a few ways to contact them: 1. Now they say they need to verify that it's me they are talking to.? It offers the easiest way to reach more buyers in just a few clicks by crosslisting across marketplaces like Poshmark, Mercari, Tradesy, and eBay. Everything you need to know before buying or selling on the handmade and vintage e-commerce platform for independent creators, What is Poshmark? Fill in the Online Form: You can also fill in an online form on the Depop website with your details, the reason your account may have been blocked and any further information which may be useful. Is there anyone on here that did or knows anybody that got banned but came back? Just share with us the information to verify your Depop account ownership and we'll take care of the rest. You need to resolve allconflicts with other users before requesting deletion. What you can do to access your money sooner depop. Enter the information associated with your account, such as your username. even if there is no bank transfer, just the mentioning of it my account gets reported to depop as it is against the community guidelines! Your time is better spent logging into DoNotPay, so they can craft a customized legal letter to Depop to get the account unbanned. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-narrow-sky-1','ezslot_32',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-narrow-sky-1','ezslot_33',166,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0_1');.narrow-sky-1-multi-166{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}Sellers on Depop should take precautions to protect their income and avoid being scammed. "Depop Scam So A opens up a depop shop to sell all of her old and unworn clothes one day, someone on twitter tweets at her, attempting to get her attention" Please read rules before posting. com/ where they can search for answers to their questions in the FAQs, or submit a ticket to have their issue addressed as soon as possible. The method I used is from a old Device of mine which has lower version of Facebook. After you send the email, it may take up to seven days to process your request. Unfortunately, some sellers infringe on the platform's terms and conditions, resulting in temporary or permanent account suspension. I sent an appeal asking them to provide a more specific reason as to why I was suspended. But Aman Johal, director at law firm Your Lawyers, which specialises in consumer action claims, says the platform needs to act urgently, "particularly given its relatively young user base, where the duty of care is greater". Your G Suite Account Has Been SuspendedWhat Now? However, you can still use Depop without it. But when Ms Strike logged back in, she was shocked by what she found. Read and respond to Messages, and create new Messages. Selling fake items on Depop may result in a range of consequences, including but not limited to, the blocking of a Depop account, removal of listings and even legal action taken against a Depop user. She can be reached at, NOW WATCH: Why groundhogs are hard to get rid of, What is Depop? You can track sales, set goals, and do things effortlessly in-app like order shipping supplies, print shipping labels, schedule package pickups, look up an item's registered ID to see what brand the item is, and more. Depop told the BBC that the safety and security of its community is its "number one priority", and that the service has never had a data breach or had its infrastructure compromised. Jan-02-2021 09:25 PM. If your account was suspended for security reasons, youll need to submit the requested documents through Depops Verification Center and provide your personal information for review. Banking services provided by Piermont Bank, Member FDIC. Additionally, counterfeit or unauthorized items (which includes fake items) are expressly prohibited. Their username. A ban is normally forever unless Depop messed up. Reset your password, or follow these steps: Open the Depop app Tap Login > Forgot Password Enter your email address > Reset my password You'll receive an email from Depop shortly. Complete your orders and upload tracking information. Don't start crying just yet! WHO SUSPENDS SOMEONE WITH ACTIVE ORDERS FROM BUYERS (especially over offering to pay elsewhere)? You should also follow any necessary safety precautions to ensure product safety and the safety of customers. She immediately used her brother's Depop account to comment on the offending post and contact the app. Most banks and credit card companies have fraud policies that will cancel transactions and refund accounts if you report a hacked card quickly. The firm confirmed that credential stuffing is a big part of the problem. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We've just updated our suggested users for you, give it a peek. Hes sending me the same offer saying I chose to cancel the order when I opened the case and its his shop policy for no refund or returns. This includes: The email address associated with their Depop account. I think it has something to do with Etsy acquiring them this year. Blending the look and social elements of Instagram with the buy-and-sell format of eBay, 90% of Depop's users are aged 26 or under. I woke up this morning to an email saying my account had been permanently suspended for violating guidelines. In Ms Strike's situation, to get users to trust scam listing, the hacker had also uploaded a photo of her name on a post-it note next to the headphones that were supposedly for sale. Issue full and partial refunds. If you do get banned from Depop there are a few actions that you can take. It is possible to get your suspended Depop account back, depending on why it was suspended in the first place. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-2','ezslot_30',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-2','ezslot_31',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0_1');.mobile-leaderboard-2-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}Its likely that youre unable to log into your Depop account for one of several reasons. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. 2. I recently bought something off of depop through PayPal for a good bit of money. Remember, having a good track record as a seller in the marketplace of your choice is essential. I am far above the age requirement, btw. Eventually gave the account back, again with no message to let her know, but had had taken all the credit that was in the account and refunded items she had sold and sent to people. Its also possible that a bug or an issue with your device is preventing you from logging intry using a different device, such as a computer, to access your account. To maintain a healthy and positive experience for all users on the platform, all Depop wants is to have all members of its community avoid negativity, respect everyone, and, most importantly, maintain all transactions in-app. Tell us whether you have paid for the account and would like a refund. If a resolution cannot be reached between all parties, the case may be escalated for legal action. Depop does not allow any content or behaviour that puts our community at risk. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. MasterChef Australia host Jock Zonfrillo dies, Adidas sued by investors over Kanye West deal, Suspected IS chief killed in Syria, Turkey says, UK chip giant Arm files for blockbuster share sale, Pope urges Hungarians to 'open doors' to migrants. If you're still not happy with the result, you can escalate the dispute into a claim. --Diane Poremsky Give back to the Community. If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. People don't often need to delete their Depop accounts the most common reason this happens is that a user wants to start a new label or shop that they don't want associated with their previous account. 4. By changing your password, the hacker won't be able to get back in. Suspended for Failure to Pay a Ticket or Appear in Court. Ive told them to send it to me but have reason to believe I wont get it. However, there are several things you can do to expedite this timeline. If you want to delete your Depop account for any reason, you may find it confusing it's easy to do, but there's no button or tab on their website that supports this function. If any purchases were made while the hacker was on your account, let your bank know. Depop took the listing down within 12 hours and reset her password, but Ms Goold says such incidents are becoming commonplace. DoNotPay can help you recover any hacked account on any website or platform: DoNotPay was founded on making the hard parts of life easy with helpful online legal, administrative, and customer support services. The time it takes to verify identity on Depop typically varies based on the information provided and the method of verification. and our Report suspicious activity and contact Depops support team. Dont Give Up if You Got Your Account SuspendedFile an Appeal Using DoNotPay! She then received a message from a stranger on Instagram, alerting her to the fact that her account had been taken over by a scammer advertising Apple AirPod headphones for 50. 2023 BBC. While a Vice investigation first highlighted the problem in May, there is now evidence that account logins are being sold across multiple dark web "marketplaces". Submit a complaint and get your issue resolved. Required fields are marked *. 2. First, they suspend my account out of nowhere, don't notify me whatsoever and do not provide me a reason for my suspension. They may require further information from you in order to complete their investigation. Go to the profile of the seller you want to report. After your suspension period has ended, your driving privilege will remain suspended until your application for reinstatement is approved. In addition, be careful about revealing personal data, such as your banking information. 21-year-old Amelia's Depop account was hacked by a fraudster, The scammer sent messages like this one to other Depop users from Amelia's account, Emily Goold, 21, told the BBC a fraudster hacked her Depop account and advertised a 350 Moncler jacket, Blending the look and social elements of Instagram with the buy-and-sell format of eBay, 90% of Depop's users are aged 26 or under, On the dark net marketplace White House Market, "premium" Depop accounts are being sold for $5, The secret mine that hid the Nazis' stolen treasure. No, you should not give your Social Security Number (SSN) to Depop. DoNotPay will do the paperwork for you. Im just worried as I spent a lot of money and this seller believes they deserve money from me for something theyve no intention clearly to ship. 3. Hackers will never guess it, but you'll remember it every time. Can pre-loved clothes make fast fashion sustainable? I don't think it's very professional or courteous to lock someone out of their account for no reason. Depop doesn't allow you to have more than one account at once, so sometimes users need to delete an old account to make a new one. The general rule is to be a good marketplace attendee and be truthful about your funds and/or items for sale, and respect others' rights while interacting with the community. The first step is to change your password. Be sure to include your username in the message, along with your request to delete the account. You can get a full list of rules from the terms and conditions page. "The accounts are being compromised and that definitely is concerning," Ms Rowley says. hey guys! Your email address will not be published. Depops Terms of Use state that you can only offer items that are genuine and accurately described, meaning that items on Depop must be authentic. Depop has two main points of contact for support. Note that when you do this, you must be ready to provide any evidence that the platform may ask you to support your case. if you opened a dispute for non receipt of item then the seller would probably have to give you a complete refund if they can't prove delivery of the item to you with a tracking number. If your account was suspended for violating Depops Community Guidelines, you can submit an appeal to Depop Customer Support and explain why your account should be reinstated. 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Can anyone give me any advice regarding this? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I would like access to my account. Good thing that there is a reliable automation service like OneShop that you can count on to help you save time and effort with its helpful features. Click Yes or No below. In addition to that, Depop does provide resources to its users to help them authenticate items. By browsing this website, you consent to the use of cookies. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Channels or accounts dedicated to a policy violation (like hate speech, harassment, or impersonation) If you believe that your channel/account was mistakenly terminated, you can appeal using this form. Hannahb_x. If a customer has an urgent issue, the customer service team encourages them to reach out by emailing [emailprotected]. I told him Id wait to escalate to give him chance but Im considering escalating now because its clear hes not sending it Im just worried as Ive never been in a situation like this before. If you do get banned from Depop there are a few actions that you can take. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_4',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_5',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}Depops Customer Support team will review your appeal and decide whether or not to reinstate your account. The fraudster had been instructing shoppers to pay them directly through PayPal's "Friends and Family" option, which sidesteps Depop's fees and doesn't offer any protection for buyers. For more information, please see our