Ernest Mayer, error pf-200 although my internet is fine. and our There is too much at stake to rely on this app working properly. I am keep getting a porque 503 error, and internet work just fine. However I am getting code pf 400. I may have entered something incorrectly but they scanned and let me on the flight. Thank You. No matter how hard I tried was unable to give correct time of arrival by plane, will this be a problem as I have completed the form with this time error. Our cruise then left Canada and went up to Greenland. I am the one with the account and added my husband as another traveler. ArriveCAN is crashing. Checked and double checked and all is correct tried uninstalling and reinstalling still no progress. Without responding to this question with a Canadian port I can't progress. Im planning to cross the border by car at the International Falls crossing, tomorrow, June 17, 2022. What are my next steps. Or both? I was just on a Canada/Greenland cruise. Getting following error : I keep getting a submission failed. With files from Philip Ling and Guy Quenneville, Audience Relations, CBC P.O. If it was just for vaccination status, we could just show our proof and move on. After downloading vaccine info..saves info to 80%, and then freezes.tried 3 times same result. My biggest disappointment was when I finally had the Prinsendam booked and then they sold the ship! As of April 25, 2022: Unvaccinated and partially vaccinated children under the age of 12 are no longer required to provide a valid pre-entry test result, if they are accompanying a fully vaccinated adult. Upon boarding I had only done the first arrivecan departure info I was pulled out of line to do the return at the same time, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. If your up-to-date ArriveCAN app is crashing, try to use ArriveCAN after completing each of the following steps: Thanks/Gran. They are separate things. For general inquiries, basic troubleshooting and navigational support, travellers can call (from 7 a.m. to 8 p.m. Individuals who are not capable of accessing the ArriveCAN app are still subject to the requirements, and can access ArriveCAN through a toll-free number, 1-833-641-0343. Cant log in because the password wasnt recognized and the request to reset password wasnt answered with an email containing a verification code. Says "Error 1: Please check the email address and password you entered were correct, and that your device is connected to the internet". Cleared app cache & uninstalled/reinstalled app. So, yes, you will need an ArriveCAN submission for your initial entry to Canada and a second one prior to boarding your cruise. Many Thanks. If you want to use the app AFTER arrival, you are out of luck, as it only recognizes dates in the future, not in the past. What can I do to solve my problem? ArriveCAN now includes the new, optional Advance CBSA Declaration feature for travellers arriving at selected Canadian airports. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. No one ever mentioned ArriveCan to us, but we were told at that meeting that it is accessed electronically by whoever needs to know. There are three categories of information that are each required to be submitted through the ArriveCAN app. vaccination, mandatory use of ArriveCAN, and any testing and Something's broken on your end. click "Force Stop". I had recieved a code to be shown at boarder security but once completed everything. . What if we get to the airport without a successful submission ? I tried to reset but it doesn't work. Got a message that the Password was incorrect. Nothing happened. How do I change my email address on my Arrivecan. I keep getting a error code 5-503 even if on Wifi or 5G. Any suggestion and help is appreciated You will require one for the Seward to Vancouver trip. Quite frankly I do not feel like gambling with this situation. Make sense? Ive tried numerous times for the last 6 hours and no success/ very frustrated! That's only part of the story. I am not affiliated with any government organization or division on this matter. quarantine/isolation requirements will end for all travellers entering Canada I then re booted , arrive can then deleted all previous uploaded proof of vaccination status and when I attempted to upload AGAIN it just said failed and the screen stuck solid. Maybe they should adopt the system that the Puerto Vallarta had for many years, push the big red button, red light comes on too bad you get the full inspection, green light, off you go have a nice vacation. Gowling WLG is an international law firm comprising the members of Gowling WLG International Limited, an English Company Limited by Guarantee, and their respective affiliates. Showing proof of vaccination to a CBSA agent would dramatically reduce clearance rates. Complete daily COVID-19 symptom self-assessments during the quarantine or isolation period. Gosh, that was a long time ago. First time using the app, arriving tomorrow. So tired of this Arrivecan. Complete guide to troubleshoot ArriveCAN app on iOS and Android devices. How do i proceed? Use of the Advance CBSA Declaration feature of this app is entirely optional. What do I need to do to correct this? Alert! Says I have email account,I don't, ask for code to change password I don't have, says code sent to my email, it is not, have reservation for 2 days hotel and expensive tours and not a way to get into Canada. But is now frozen in an unending loop for over an hour. To create an account, visit the ArriveCAN website or download the ArriveCAN app. Did I mention I have been frustrated for 3 days trying to jump through hoops? Prevent apps from taking your money without permission. our ArriveCAN was checked at the cruise terminal when we embarked. I get 'Code PQ - 503' when submitting my form. Please wait." I can also not manually tyle in my arrival date and time, so I cannot get any further with my application. ArriveCAN is not providing additional detail, just advance notice of travel. Not knowing better, used the address on my desk top to fill out the form but I will be using my cell phone when I am travelling, It is g-mail address. Rachel. If one then boards a round trip cruise another ArriveCAN submission must be made to board. Before boarding your cruise ship:all travellers must submit their embarkation test information intoArriveCANwithin 72 hours of boarding a cruise, including Canadians and those who just used ArriveCAN to enter Canada: https://travel.gc.ca/travel-covid/travel-restrictions/cruise(Updated 2022-04-22). I have tried to delete my account so I can start over but have not been successful doing that either. To receive an ArriveCAN confirmation receipt, which may be shown to CBSA officers; and. It is after so many times of trying impossible to use ArriveCan. They must call 1-833-641-0343 each day during their 14-day quarantine, unless exempt from this requirement. About this app. *BOTH American and Canadian border websites must act updated 24/7 on how you need requirements to cross the border. Date is setted right so what i can do to change it..time is now 09.05 even i get to Montreal 2.9.2022 23.05. i have all info about flights and covid proofs in the app. Please advise. Yeah, they need to get rid of this. thanks! Do I submit my info within 72 hours of boarding in Vancouver, on May 11,or within 72 hours of disembarking on 25. I have been unable to submit as it fails Code 400. I am trying to create an account with ArriveCAN but it WILL NOT allow it. Pierre Poilievre promised to scrap the app entirely during his victory speech when he was electedleader of the Conservative Party. This ArriveCAN receipt is confirmation that you have successfully submitted your information in ArriveCAN. What should I do? In an environment with very good WiFi connection, an error message Code QR - 503 appears. So many cruises cancelled. Generating error code PQ-503. Rachel. Individuals who plan on entering Canada must submit this information through the app before they board a flight to Canada. You need to complete ArriveCan within 72 hours before entering Canada by land or air. I am travelling to Canada tomorrow (Monday Aug 1) so worried about what to do, It wont let me submit our account.it keeps saying code PF-400.what should i do, Doesn't accept POM1Z0 as Hornpayne Ontario postal code, Keep getting error PF-200 when trying to submit the form, My husband and I are quarantined and we arent even Canada. Leaving from Vancouver on Princess May11, cruise to/from Alaska and return to Vancouver on May 25. I think it's up to each one of us to personally take responsibility for information.". I will be returning in September. The ArriveCAN app is about to become optional. I can not retrieve my password. Follow the ArriveCAN iOS app troubleshooting guide Here . this app still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. Why can't travellers just carry their vaccine passport? This may affect an individual's "non-compliance rating" and the individual may receive phone calls or other public health follow-ups. So I can't click "forgot password" or anything else to get out of password hell. Antigen test needed within 2 days for cruise, but not for train or flight? I completed our info today. Can't log in through the App or online. If youre not joining the cruise immediately, enter the address of your hotel. As I age, things are not so clear, but do not want to break rules and be fined, and there is a lot of good advice given here. I cannot navigate to the next month, or even click on days outside the next 5 days as everything is greyed out. It will not let me have a code either help please. For some reason my iPad did not record my password the first time I set up the ArriveCan app. I would say App is another federal government failure. Your second entry will require another QR code which means, yes, you need to make a new ArriveCAN entry to board the ship. I have shown how to get the technical support and help in case you get any issue using this. How do I correct this? I went back and selected it and it submitted fine after. You say that the correct passport number starts with a "C," but mine starts with an "A." We were just about to book a wonderful trip to the Canadian Rockies but the next day we cancelled the trip. OjisanSeiuchi 1 yr. ago Seehttps://www.canada.ca/en/border-services-agency/services/arrivecan.htmlfor the most current requirements and guidance. Still hope to meet you on a ship some day. Thank you Ms G and FouremcoFour, may I call you Four?, you are correct on my cruise info. You must complete your ArriveCAN submission before entering Canada, no more than 72 hours of boarding your flight or before entering Canada by land. still no email. Like a flight, one presents the QR code at check-in and presents it to the authorities, if asked, on . App has been stuck for 30 minutes now on "Please wait while your ArriveCAN traveller is saved" - showing 12% hasn't moved at all. John Schneider from Cambridge, Ont. I seem to remember us chatting about another cruise years ago that you had to cancel. Not allowing to submit form. Use ArriveCAN to complete your optional Advance CBSA Declaration to answer customs and immigration questions up to 72 hours in advance of flying into Canada. To my way of thinking there is a 72 hour gap between today's data and that required for my flight. We are totally discusted with the way we are being treated. Sorry guys: one of the worst apps I used in along time. How do I resolve this problem. I keep getting error message Code PF-200 . is now frozen with the never ending blue circle and I have to go over to Buffalo to night please help to get this problem corrected asp. needs to scrap it NOW!!! Cannot download APP. This app is faulty and not working. I have been trying to use the ArriveCAN app on my phone. All appears to be going right. The work-around was to use the web version of ArriveCAN. That won't make a difference for Tom Appleton from Oakville, Ont., who said he won't be using it again once it's made optional. Kristine D'Arbelles,a spokesperson for the Canadian Automobile Association (CAA), a non-profit travel agency, said she has heard from a number of travellers who have complained about using the app. Privacy Policy. OK, talk me through it, I'm obviously missing something. Upon your entry to Canada by air or at a land border crossing, the border services officer may notify you that youve been randomly selected for a mandatory arrival test. By Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. Do I really need to do ArriveCan twice? Got as far with the Arrive Can Ap as to submit but when I clicked on submit & the next page appeared with a circle saying 0% & please wait while your Arrive Can form is submitted & nothing more happened. Thank you Notice: As of October 1, 2022, ArriveCAN no longer collects personal health and travel information on behalf of Public Health Agency of Canada. Every time one enters Canada one has to complete an ArriveCAN submission. Be safe from hackers and unwanted bills. [emailprotected] Please wait while ArriveCAN is saved went to 12% and stopped almost an hour ago. A federal government website warns that "if you don't submit your travel information and proof of vaccination using ArriveCAN you could be fined $5,000." Asked Monday whether those fines will. Otherwise the submission would have to be made sometime during the voyage before returning to Canada. As I've not had trouble in the past making dummy entries, I don't think it's my ability to use the app that's in question, but instead that the app can no longer accommodate the stated requirements. Just get rid of this useless reporting requirememt. There is something seriously wrong with the ArriveCan app. nini, September 10, 2022 in Princess Cruises. I have trouble submitting the form (code 5 - 503). Contact information such as name, date of birth, email address, phone number, and travel document details, Flight number, airport and airline (if entering by air), Quarantine plan (unless exempt under the Isolation Order), Address of the place you will be quarantining or isolating for 14 days, If there are vulnerable individuals at that address, If the address is a group living environment or houses multiple families, If you can have food, medication and other necessities delivered to you while in quarantine or isolation, Any COVID-19 symptoms you may be experiencing, Confirm that they have arrived at the address provided for their quarantine or isolation within 48 hours of entry into Canada; and. While there are a number of current GOC documents stating that you need to use ArriveCAN to board a cruise within Canada, I just tried to enter a Vancouver-Whittier cruise without success. My fault. How do I fix that so app works. completed the form but unable to submit though connected to internet. I have excellent internet connection bit continues to fail. WE HAVE CHECKED OUR INTERNET CONNECTION & IT IS WORKING OK. Instead of extending this frustrating process, the Gov't. Ridiculous. Not receiving verification code to create new account. Very frustrating and no I will not be coming to Canada again. If an individual is entering Canada by land or sea, they are strongly encouraged to submit their information through ArriveCAN prior to crossing the border and may be asked by border services officers for an ArriveCAN receipt. All went ok till the very end, it advised me that my application was refused, no explanation. If someone else has a different experience, please share. My account does open but it states that I must be arriving within 72 hours. Freezing while submitting form. To report after entry and complete COVID-19 symptom self-assessments (unless exempt from the 14-day self-quarantine requirement ). The traveller can't use ArriveCAN to complete their reporting after entering Canada. | CBC News Loaded. Announcing Our 2023 Cruisers' Choice Award Winners! I entered the wrong email address how to do I change my email address in my profile, thank you. Once I was added as a traveller, I was able to enter my specific trip details with no problem. This story has been updated from an earlier version that erroneously stated the government announced the addition of a CBSA declaration form in the ArriveCAN app in August. I was at the entry at Campobello. Unable to sign in, keep getting message that its timed out immediately after clicking next, I re-installed app then it said it doesn't recognize my email or password even after changing password, tried both on my android phone and on my i-phone neither system works. Filling out the form in advance could shave 40 seconds off each interaction at a customs booth, said a news release from Transport Canada. Now the app says "Loading. ArriveCAN iOS app crashes, not working, errors, ArriveCAN Android App Issues and Solutions, ArriveCAN has errors/crashing/not working, ArriveCAN server network connectivity issues, Close and restart the ArriveCAN app on iPhone, Update ArriveCAN app to the Latest Version for iOS, Uninstall and reinstall ArriveCAN iPhone app, Update your iPhone to the latest iOS version. We need to do this soon to be able to board the cruise ship this Sunday. Trying to add another traveller but once I've input all the info it freezes and stays frozen at 0% 'Please wait while your ArriveCAN traveller is saved." Unable to submit final form and stalls. Got to the submit stage. This code is valid for 24 hours. Thanks. Kurt. code 5-503 even though Im connected to the internet. I DO NOT RECEIVE A CODE TO ALLOW CHANGE OF MY PASSWORD. The only hitch for cruisers who first need to enter Canada before boarding, is that the pre embarkation travel plan can only be submitted AFTER entering Canada. Having to make the submission prior to boarding actually makes things easier for cruise passengers. I had many issues getting my husbands information to download. I get message that an email has been sent with new password. I tried to set up an ARRIVECAN account for a friend who is going to Canada on Monday, 8/16/2021. 1:56 Frustrated Regina travellers searching for answers with ArriveCAN app. Also, I had a bad experience with officers from BOTH sides. . How do I resolve the error Code PF-400 issue. Can you help? Powered by Invision Community. said he found the app fairly straightforward but he won't use it once it's optional because he wants toreduce his digital footprint. It allowed my wife vaccination record to be scanned but locked up when we attemped to scanned my record. Completed the ArriveCAN but didn't know that the receipt was supposed to show an A, I, or V beside your name to confirm you as exempt from quarantine. Vivian Balfour. Mandatory random testing is part of the Government of Canada surveillance program to track the importation of COVID-19 virus into Canada, and identify new variants of concern. Is it possible to use my EDL instead of a passport? How can I fix this? You must also submit a second ArriveCAN submission no more than 72 hours before boarding the cruise. This goes for ANY person entering the country. We are from Nova Scotia, live in the U.S. and have waited 2 years to go to our cottage in Nova Scotia. As of April 1, 2022: The COVID-19 pre-entry testing requirement to Canada was removed. My husband and I are returning to Canada by air tomorrow. vaccination, mandatory use of ArriveCAN, and any testing and Reddit and its partners use cookies and similar technologies to provide you with a better experience. I spent a few hours this morning on the phone trying to get help, ArriveCan Information Line staff walked me through the steps literally on my computer. ArriveCAN Submission Failed I've seen others have the same problem when they've tried to use ArriveCAN - you get to the screen where you upload proof of vaccine and the status bar gets to about 12% and then you get an error that says submission failed. I have excellent wifi, and have tried on data as well. We were there for a family get together for a few hours then returned to Vermont. After submitting, the ArriveCAN app will upload your documentation and required information into its system. and (Code 5 - 503) on different devices. ArriveCAN still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in . This was the day after they had opened the border. Well be doing those Saturday morning with telehealth monitoring. I was not feeling well so I stayed another day, now it won't let me log in to complete the ArriveCan as I am able to go home today. Please let me know what should I do. I dont see any RCC cruises disembarking in Whittier; just Anchorage (Seward). I'm reaching out to you because you both seem very knowledgeable about ArriveCan and the cruise specific forums are just confusing me more than everso my question, I will do ArriveCan on Thursday for my flight into Vancouver on Fridaymy cruise starts Sunday, so still within the 72 hours of completing ArriveCan. The app says passport registered and vaccinations yes. quarantine/isolation requirements will end for all travellers entering Canada Will I need to upload my pre cruise Covid test results as well? We had to complete ArriveCan prior to arriving in Halifax. There is no list to chose from. Nothing to click on to move forward, back, start over, or exit. We have to start living. I have problems submitting my application keep having an error pf-200 although my internet is fine. Download ArriveCAN and enjoy it on your iPhone, iPad and iPod touch. No problem. For any questions you may have about Canadian immigration, the Gowling WLG Immigration Group would be pleased to assist. Thanks, My wife an I have crossed the border at the peace bridge two times now .Both times we filled out the arrivecan app an when we came back the border agent told us that every thing was in order and we were good to go. All rights reserved. The IOS app requested the date and time of my flight's arrival in Vancouver. 72 hours before embarkation (noon) for PCR test. In the event of a system outage where ArriveCAN becomes unavailable, individuals entering Canada will be allowed to fill out a paper version of the form when they arrive. What is so difficult to understand about that? If it was just for vaccination status, we could just show our proof and move on. See you soon halifax, My arrivecan app is stuck on 80% is not saving my information. By the way both my husband and I are Canadian citizens. Finally got a confirmation that data was received, but upon arrival at the border, it did not record my wife's info. Travellerswho are staying within Canada throughout their entire journey orwho are leaving Canada and not returning dont have to complete ArriveCAN. I noticed the same problem in some of the comments above but no where were any solutions given. On the cruise there was a meeting for those continuing on for the second leg, on the last day of the first leg. ArriveCAN Status Published by Canada Border Services Agency on 2023-01-31 Notice: Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea. Please advice me how to proceed. If an individual does not have access to the App or online portal, they can complete ArriveCAN by calling the toll-free line 1-833-641-0343. please those what to do or a phone number I can call for help, Hi Team, Completed all the information requested in the app and it keeps sending a Code 5 - 503 error and cannot submit the information. useless to keep this, I agree, but we do what we are told is required. So disappointed!!!! That error affectedabout10,200 people. It is a priority for CBC to create products that are accessible to all in Canada including people with visual, hearing, motor and cognitive challenges. thanks for the help. I am arriving in Montreal. I have been following and trying to digest ArriveCan. And yes my email address is written correct. I've done this twice. Announcing Our 2023 Cruisers' Choice Award Winners! Have forgotten my password. Keep getting error with code PQ-503, my internet is working fine, please help ASAP I have my flight tomorrow. Travellers who experience difficulty submitting their information through ArriveCAN can access additional information at Canada.ca/ArriveCAN. You must send the receipt to the traveler to show to the Canada border services officer upon arrival to Canada. Is anyone there to respond or please provide me with a phone number contact of a live person so I can get this done. Everything had to be electronically documented on the Arrive Canada App and again I didnt know since their website was not updated. After Greenland, we re-entered Canada with a stop in St. John's, but we were not required to do ArriveCan a second time. Especially since you wanted the results before boarding time. My email address is correct. This is nothing more than an attempt to kill cruise traffic in Canada. About: Notice: Starting October 1, 2022, all COVID-19 border requirements, including If you are not boarding the cruise immediately, you can fill out the health form with testing information after you land but before you get on the ship. I went online and disscovered that there were numerous issues with people trying unseccessfuly to use the app at the airport. . Thanks - Keep getting message Please check that the email address and password you entered are correct, and that your device is connected to the internet. I have tried numerous times to use the forgot password feature and gotten verification codes. Upon your entry to Canada by air or at a land border crossing, the border services officer may notify you that you've been randomly selected for . I have entered all the information required, but when I try to submit it I keep getting an error "Submission Failed - Code PF-400". Krista Schofer I have internet connection. If you are accepting of ArriveCAN to fly into Canada why do you consider it lunacy to use it on a cruise that enters Canada? Hi! ArriveCAN I get an error message PQ - 503 transmission failed not connected to internet. Have tried twice. I have created an account for ArriveCAN but forgot my password. Thanks JT. They said that the ArriveCAN app is having technical difficulties and to try to submit the info on the app at a later time. Tried using the arrive can app 2x nowone trip back in December2021 and now another trip in feb 2022.same problem both timesthe app wont allow me to submit the informationkeep getting a PF- 400 issue saying to check my internet connectionUninstaller app and re installed several timeseven on different devices, Tried using with and without Wi-Fi, always the same resultsnothing wrong with my signal strengthor i internet connectionsame thing happenedon the last trip and now today and from what I understand alot of people have the same issue, Tried to set up an account keep getting message that the details submitted are incorrect and to check that I am connect to the internet. TY in advance, So frustrating leaving with my daughter back to Canary soon and the app is frozen blue circle at 80%