I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. 1. Also, as Stubhub changed their policies to pay sellers after the event their is no incentive to deliver the seats early. Danielle is the author of this solution article. Privacy Policy. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. I never received an email. We really do appreciate the feedback though. I was told that my payment will be on in 24 hours on 4/10/23, the next day I did not get payment. But ,I have season tix to an extremely popular college basketball program. Sometimes, StubHub only allows hard stock ticket sales. "We've been listening to Taylor Swift every time we're in the car," Christy Carter said. We are told NOT to resell our season tickets (which is BS) or, if caught, lose not only that game, but the rest of the season of tickets -AND all future rights to season tickets. I was assigned 2 seats, 67&68. The event is today and I still don't have my tickets Print. by Maurie Backman | When you purchased your tickets, you should have received an email confirming you purchase. I'm with this person. We have not reviewed all available products or offers. Apple Wallet Tickets Not Tranferrable????? My friends have had no issues using this as well. Fan rewards: We are changing the way you register and sign-in to the StubHub Community. Since there is a delivery delay until 45 days before the show date, if I were to sell on StubHub, I wouldn't be able to fulfill the order and get paid for almost a year! Support does not answer, there is no cancellation\refund option on the order page. Also, who has a printer sitting around in the room when they travel? You can also reviewUnderstanding your order's delivery statusbased on the kind of ticket you have. Id like to be prepared ahead of time because the drive is long and I wouldnt want to show up and not be allowed in. Call toll-free from the U.S. or Canada, or chat online with support. ARLINGTON, Texas With Aaron Judge or without him (at least for a couple more days), the Yankees need to start putting up a few runs more than a once . If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . I'm glad I didn't. This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. The mlb for security reasons doesn't "create" their viewable tickets until a day or two before the event. I was then sure I was going to get hosed. Were all stressed! StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. Not getting your tickets until the day of the event has become more common with venues. Did you get the refund? Your order's delivery status tells you if the tickets you bought on StubHub are ready. So I almost bought horrendously inflated nosebleeds backups through ticketmaster. But, issues really are rare to happen in getting your tickets. Re: Why would seller unnecessarily delay ticket delivery? Sign up to receive our free weekly newsletter. Im in the same situation, How did this get resolved did you receive your tickets or a refund? I bought Hamilton Chicago tickets for a show almost a full year later. "Stubhub is saying they cannot refund buyers because sellers . Any answers or advice is much appreciated. But in either scenario, it pays to explore other options, too. I am listing mobile Yankees tickets from Ticketmaster. The prices started to drop during the day to $99 for tickets, but still essentially twice as much than face value. Waiting till the day of is bull****. Musicians can get sick and sporting events can get canceled. Sometimes, events don't go off as planned. 03-25-2022 10:53 AM. being locked in and not knowing if youre going to ever receive your ticket until its too late is a pretty fucked system. Explain your case the best you can. and our Copyright, Trademark and Patent Information. Bought my tickets 4/6, said they would be ready 4/22. I found the tickets for 153 on the website, when I paid for the tickets the price was 153, and as soon as I entered my card details and confirmed the order I got an email that I had paid for the order in the amount of $345.81. I know that the people who bought direct from the venue already have their ticket downloads available, so this seller does too. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. It may be close to the event due to ticket delivery delays. I didn't go to the show and instead lost more money than the ticket was ever worth thanks to StubHub. Did you find it helpful? Dial +1 (866) 788-2482. No. But it won't charge you a fee just to list your tickets, so there's no risk there. Go to 'My tickets' then Orders. Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. I have sold ticket many times before, this is not my first time, never had a problem. Hey jbsmith! I was told, "This time it is nothing we can do." Waiting till the day of is bull****. Their customer service isn't much help either. After the switch, you will enter the email address you use to access the community in order to reset your password. We know this can be concerning. how do I sell tickets to an event not yet listed? I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. This info is used to verify your account. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. So, option - wait to deliver at the last minute. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. by the end of the day on your order's expected arrival date. The Ascent's Definitive Credit Score Guide. Why would seller unnecessarily delay ticket delive Do not have physical tickets from 'Welcome to Rockville' Fest 2023 to ship yet, but sale is already completed, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I was also able to confirm that my sale had been moved from the Open category to the Completed category. I got an email from StubHub two days before XMAS (ho ho ho ho indeed) telling me they didn't have the tickets. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. Yes On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. This company is horrible and they DO NOT care about their customers. Enjoy reading our tips and recommendations. But as those events near, they may come down in price in the absence of having a buyer. Best Mortgage Lenders for First-Time Homebuyers. Great system right ?? UPS tickets: Ship the tickets within 1 business day of the sale date (we recommend dropping the tickets off at a UPS store, not a drop-box) Tickets sold before your In Hand Date: You have until this date to deliver them. I bought tickets in November and there was a "delay" in transfer. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. It would have cost me 1300 for the same ones had I waited any longer. 24/7 customer support: We are changing the way you register and sign-in to the StubHub Community. Wtf.. Had a couple tickets up on StubHub for a couple weeks. Nosebleeds were even more than what paid for pit tickets. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. How is that they don't accept refunds, but you also aren't guaranteed tickets? It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. StubHub obviously does not care about its customers and will find any way to take money from you. Re: Tickets wont arrive until concert date. What Types of Homeowners Insurance Policies Are Available? No. Leonard of Los Angeles, CA Verified Reviewer. They will do everything in their power just to take your money and then say "you agreed to our terms" - I listed tickets for sale that apparently sold, yet I didn't receive any notifications about this; I just assumed that the tickets had never sold. ConsumerAffairs is not a government agency. We can't ask them to send tickets earlier than the date in your order details. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. Sorry we couldn't be helpful. same here, what I have learned is that someone can advertise tickets to sell, without having them. Ticket was sold and then canceled in this 3 hour period. Well start sending you the news you need delivered straight to you. It's looks like pure scam. When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets?? Privacy Policy. Yes When you purchased your tickets, you should have received an email confirming you purchase. Dealing with the same issue here but these were a Christmas gift and I wont be in the same state as the concert! The total price I had to pay was $400 for ticket and the fee. With this same logic I could be charged a fee for sleeping for more than 3 hours. Upon reading these reviews I became stressed out and felt like I may have made bad decision. Or, you might use StubHub to try to score tickets to an otherwise sold-out event. Always remember that StubHub is your one stop shop for any and all of your ticket related needs! Sure you have guarantee against fraud, but that's not the point. I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. We value your privacy. FanProtect Guarantee: Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. Will I need to enter the barcode information on StubHub once it becomes available, or will I be able to complete the sale on StubHub via transfer of the tickets? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I am in the same boat here what ended up happeneing to you? Bucket list site for many people let's say. Help us improve this article with your feedback. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. I would like to draw public attention to this incident, I think this is not the first case of cheating this site. Unfortunately if they miss this date, you will need to contact customer support. Nonetheless, Stubhub refused to honor the sale and I was forced to delist them on Seatgeek where they were distressed sold at approximately 1,000 less than the Stubhub transaction. A day later, I see a charge for $495 to my credit card from Stubhub. Our content is intended to be used for general information purposes only. Why would seller unnecessarily delay ticket delivery? The "transfer" button is currently available on Ticketmaster, but the tickets and barcodes will not be available until a day or two before the event. You will enter your community username and new password and done! Mobile app: I was told 4/11 they escalated my payment and I would get it in 24 hours. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I called back on 4/12/23 I was told I will not receive my 864.00 and they were charging me 1100.00 for all the duplicate tickets, I said, "So you have my tickets, my money and you want to charge me more money and I have called you over 10 times trying to get this fixed, what kind of customer service is this." We value your privacy. To check your expected delivery date, look at the 'Ready' date in the order details. Help! Understanding your order's delivery status Print. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. It is recommended that a seller deliverstheir tickets sooner if they get them earlier than expected. I said I sold my tickets already. I was on hold with customer service for two and a half hours . How do I know I can trust these reviews about StubHub? Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event. Lindsay is the author of this solution article. Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. New to StubHub? This company will not make things right, do not use this site. Called them and they said oh well, no refund. Cookie Notice Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. . Many or all of the products here are from our partners that compensate us. The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). I still show an option to transfer tickets in Ticketmaster but not to sell. How do I list my tickets as Side View only and not Side or Rear View? Has anyone experienced this? Obviously AVOID IF YOU CAN. Some venues, artists, and teams don't release tickets until a couple days before an event. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. You're protected if events are canceled. They sent me a "link" for "alternative tickets" but the link literally told me "no tickets available" (even though there are plenty on StubHub), So.. BEWARE, you may well be getting completely screwed, which is my experience so far. Unsubscribe at any time. In fact, this card is so good that our experts even use it personally. Listings are removed without . Help us improve this article with your feedback. Musicians can get sick and sporting events can get canceled. Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good Price wasn't my concern as long as I got them for her. After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? Rather, those fees can fluctuate based on factors such as ticket price and demand. I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. The Cure is set to play Fiddler's Green Amphitheatre on June 6 as part of its 30-date tour. If I would have shut my account down the first day I called none of the others would have made it through.". Why does Stubhub wait until the day before the concert to send the tickets? They will take your money then make you jump through hoops to get it back. In some cases, the primary won't release tickets until 48 hours prior to the event to help avoid ticket fraudulence and this may be the case for your seller. Seems like nothing but questions on this site with no answers. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. In most cases, tickets arent issued until 24 hours before the event. They gave the tickets as a surprise Christmas present to their 14- and 12-year-old girls. Yes We can't ask them to send tickets earlier than the date in your order details. StubHub went on to collect both the buyers payment AND my charge for the ticket price. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. Not getting your tickets until the day of the event has . Why does it out that date if closer to 24 hours? Cookie Notice Hell they got there money so send the tickets. Did you find it helpful? More than double the face value. After the switch, you will enter the email address you use to access the community in order to reset your password. If there are problems, our FanProtect Guarantee really has our fans back as we want you at the event you bought for. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 3/31/23 I called back again because 2 more set of the same tickets came in saying you have sold your tickets, I called again to ask why this is happening. Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? ook at the 'Ready' date in the order details. Customer service all the way to your seat, 2000-2022 StubHub. How Much Does Home Ownership Really Cost? For more information, please see our They have nothing to do with it. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. You will enter your community username and new password and done! Review your order's ticket type and what its current status means (see below) List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Not sure how this malicious tactic is seen as legal. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. I felt the need to say this because I almost spent needless amounts of heavy money because of the anxiety these reviews provided. Easy sales process: That also means if you are a buyer and the seller never forwards their tickets, you are out of luck. Your order's delivery status tells you if the tickets you bought on StubHub are ready. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. Use of this website signifies your agreement to our, / Understanding your order's delivery status. but we will do all that we can to help you out. Purchased 2 vip balcony tickets online for $370 for a March 30th concert. Be sure to include your email address, zip/postal code, and order number as well. @captain-janeway - Truly, delivery or any issueis rare with the tickets you buy from us. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours. Re: Selling tickets with delivery delay. Click here to read our full review for free and apply in just 2 minutes. A link has directed you to this review. Hell they got there money so send the tickets. Seller Beware!!!! It is not in a seller's best interest to cause issues for a buyer at the same time. All Rights Reserved. If StubHub asks you to return the tickets you . I know to check venue ticketing at first and if it's sold out I'll go resale market. Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. Click on 'Submit.'. I am in the same boat. Thank you, you have successfully subscribed to our newsletter! What would be a reason for a seller to withhold tickets until night before the show? We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. All Rights Reserved. I went on to lose both my original ticket value AND the charge to my account. You'll get your ticketsby the end of the day on your order's expected arrival date. It should be when you pay for the tickets then the tickets should be sent . Your sale will show as an open order in your Stubhub account. I recently purchased some tickets for a concert next week, but it says that the seller wont have the tickets ready to send until the day of the concert. Then, once they sell, you'll log into your Ticketmaster account and transfer them to your buyer and confirm the transfer on the StubHub website. That way there are no issues but additionally, so they can get paid. Use of this website signifies your agreement to our, Understanding your order's delivery status. Sorry we couldn't be helpful. It is true we may not be able to replace your order as replacements do need to meet certain guidelines (availability, quantity, price, etc.) All Rights Reserved. I received all 3 of my tickets 2 days after payment at the agreed price. If I'm on Disability, Can I Still Get a Loan? Though the delays are tough, we still need to give our sellers the additional time as it is out of their control and the estimated delivery date was agreed to when the purchase was made. Customer service all the way to your seat, 2000-2022 StubHub. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Wait for a StubHub representative to reach you. Hi all! How long the refund will take to process. So sorry again for the concerns! i have enough stress in my life as is, just want to sort this out and be done with stubhub. @captain-janeway - There could be several reasons as to why; some already being mentioned. Copyright 2023 Consumers Unified LLC. If there were, we would look for replacements first and foremost as we want you at your event. It should be when you pay for the tickets then the tickets should be sent . All both of them could keep saying is "we sent you an email." Original review: April 16, 2023. This is based on when the seller told us they'd have the tickets. Listings are removed without notice and transactions get cancelled due to Stubhubs failure to repair their barcode integration with the MLB. same here. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. Thanks! You will enter your community username and new password and done! Provide the information they might require. Let us know if you have any other questions or concerns. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. If I had purchased the tickets for standing room only at event, it would have cost me &40.00 for two tickets - SubHub charged me $93.00 - I purchased seat tickets, not standing room only general admission. is there still hope i will get my ticket? When you receive the barcodes 48 hrs before the game you can enter them and complete your sale. But when arrived no seats, they said I had general admission standing room only. Today was the last straw. When that happens, you're guaranteed a full . We really do appreciate the feedback though. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. How do I sell tickets that have a delivery day on Ticketmaster? Some teams, venues, or artists put delivery delays on tickets issued to original buyers. StubHub is an eBay company that began selling and reselling event tickets in 2000. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Re: Tickets wont arrive until concert date. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Did you find it helpful? The Stubhub site indicated the tickets would be available by December 29th as a mobile transfer, a method commonly used these days. This is why we do not list the specific seat #'s on our listings. There is no need to worry though, you are always covered under our FanProtect Guarantee and if there is an issue with the delivery of your tickets, we will find you comparable replacements or your money back. You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. I paid about $150 per ticket, including fees. Sorry we couldn't be helpful. Guess what happened next concert started and seller finally emails the tickets. Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. That means when you buy or sell tickets, they are only the intermediary. Thanks! I proceeded to delist the rest of the season off of the Stubhub platform and I now feel liberated but remain very angry about the last 9 months that I suffered with this horrible platform. Its location on this page may change next time you visit. Chat with the representative until a refund has been issued. So buyer beware. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. I am furious! At 11:49am California time, tickets were available using the Live Nation . Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. Randy Miller | NJ Advance Media for NJ.com. StubHub is a great source for concert and sporting event tickets. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Some venues, artists, and teams don't release tickets until a couple days before an event. If you're using thewrong credit or debit card, it could be costing you serious money. until the fall, she was told by StubHub that she would not . It may be close to the event due to ticket delivery delays. on tickets issued to original buyers. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. Some people prefer to spend their money on experiences rather than things. Luckily, that was true and I was able to transfer my ticket to the buyer the night before.
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