John Myers: Every once in a while, we'll be in a long discussion about something. We'll own it. Don't go to medical sales if you hate blood. They bought more Ford vehicles than any other entity on the planet. There is a little bit of a benefit that I can say about the fact I've been there twelve years. Can you talk to us a little bit about what it's like being the head of a North American business tethered with a UK company? Rentokil does a great job from a DD perspective to mitigate those types of things and they do raise them. The pillar scores are Audit: 1; Board: 2; Shareholder Rights: 1; Compensation: 5. You go into the Seattle market, and you buy a $2 million player, a $4 million player, and a $5 million player and you jam it all together, it makes sense to have a consistent brand there. John Myers is a Managing Director, North America of Rentokil Initial PLC. I don't know if this is still the case but there was at least one year when Rollins was Ford's largest customer. You've got to hold your emotions in check. Around the edges, it's helpful but that's not something that you would use to choose Rentokil versus any other acquirer necessarily. Episode 30 - John Myers, CEO of Rentokil North America: On Growing a $1.5 Billion Pest Control Business. Youve got a business like Modern doing about $20 million in revenue. Its the same thing with Terminix. Did you know why Im glad they said no? Paul and Patrick answer six listener questions. Visit PayScale to research Rentokil salaries, bonuses, reviews, benefits, and more! Hes a nice old man. In the brief conversation that I had coffee with him, we discussed his KPI dashboard, things that he looked at as the CEO of Rentokil.. It's easy for me to have a problem or there's an extra service or someone's got whatever. You say, I noticed you're not using the handheld. That doesn't work. They'll tell you that. Do you remember my Atlanta story? It bounced around a little bit. Similar to Episode 17, Paul engages with John as if he was a $5 million pest control business CEO. John describes the nuanced difference between success and excellence as his company has grown. Why aren't we selling a little more of that? I'm not afraid to do it., Andy Ransom and I were talking about this. We haven't gotten there yet. Patrick, I saw you taking notes over there. If you get hiring, training, and development right, you're going to be amazingly successful. John opens up about fear of failure, a trait he shares with Rentokil Initial CEO Andy Ransom. The symbolism of we want you to act in safe ways, then pervades throughout the whole organization that they care about me. Patrick Baldwin: Rule of thumb, with the span of control, John said the numbers. We got our two training directors together to train newly hired specialists and then ongoing training. That was when I learned that lesson. Once again, a big transition. I believe in you. Is it the same in the UK? Its 2020 now and everyone's remote working. Years ago, Steritech was a good company with good specialists. If I was to convert from Allgood to XYZ and a year later, someone's saying, They used to be called Allgood. It wasn't a pest control business for the most part. This is his second major share sale in 12 months. I got to understand what they think about our organization, what they think about our competitors, what they think about our people. What was that like? Every once in a while, someone will say to me, We've got to communicate this strategy and the tactics better. I said, Absolutely. Wenn It does take humility. Im managing a sales organization over there. They're not trying to hurt me. Paul Giannamore: This guy was out there spending time with customers. Cintas has a good brand name so it could be considered an upgrade. I do think about wage and hour a fair amount because it's hard to be in compliance on wage and hour in a distributed model sometimes. This episode wouldn't be complete without first discussing route density, its benefits, and the 'best new customer'. Patrick Baldwin: I'm in Texas so I got time to hide. They're going to put me with their best guys. Interestingly, Patrick, I'm old enough to remember Jack Welch. You want to be better, Im sure., John Myers: First of all, I didn't take it as a shot at all because it's an amazingly good place to be. He steps in on day one and he already has route-based service, business experience. Does each of the individual businesses retain their own culture?, What we heard from Brandon is that they did a good job and allowed his business to retain its own unique culture, but layered on Rentokil North America type, policies procedures. They typically quit their boss., Lets say were going to work on specialist retention, we would start looking at why they are leaving us in the first place? We're all over it. If you're all expecting every 9,000 employees to hear my voice and act on it and not be dependent on hearing your voice on the same strategy, were in big trouble. On one hand, this business is super hard to run because it's a decentralized service model. Down there in PR, Paul, you've got Oliver and Ive got Presto-X in my neck of the woods here in Texas, Ehrlich, Western Star tech Anderson and Rentokil umbrella over that. In pest control, it's been relatively stable. message, contactez-nous l'adresse I go in thinking black and white. Paul Giannamore: First off, sellers have a different degree of consideration when they're selling their business. We drove 150 million miles in 2020. First and foremost is safety. Salary information comes from 98 data points collected . I was with the Head of HR and were talking about my assignment and he said, We're trying to figure out what it should be but I have a question for you. I said, What? He said, You have a daughter, right? I said, Yeah. para informarnos de que tienes problemas. As clunky as this might have been, the people that took a large amount of money from the sale of their business don't have to work for me if they could find another place to work. When we get several folks that come over for 2 to 3-year assignments, it's amazing the quality of decision-making we have. What are some things that you would do? You deal with this stuff too as all acquirers do.. Youre saving 1% of the customer base from a retention perspective is equal to one percentage point in new sales. We're like, That was amazing. In the back of our minds, we're going, Next time, I'm not doing it like that. We did an all-nighter. Their paychecks, uniforms, signs, and trucks. Paul Giannamore: John, you've built an incredible organization in Rentokil North America. las molestias. Paul Giannamore: This is the last question I'll have for a little bit and Ill let Patrick get some stuff in. He had previous experience at Cintas for eight years. We're trying to diversify the way we look today like most companies, which are mostly white men. That's the first two., The second thing is these brands that we're talking about have been in the marketplace for more than 80 years. There are a lot of them on this list that I would like to be able to utilize but I can't because a lot of companies don't have those records. I'll take a picture of it. In a lot of ways, Rentokil is similar to Anticimex. They'll talk to customers when they call in or whatever, but they're not proactive out on the field. Inside, he said, Day one, we started with my boot up your butt. Excellence describes your methods for achieving those results. Is my span of control right? John Myers: Route density does three things for us. Paul Giannamore: The other thing I'll say is John talked a lot about remote working. I sat down and had a cup of coffee with Alan. There wasn't a strategy. The question is, how do you grow profitably? As you might imagine, if you want an account, Anheuser-Busch was the account to have. That was a bad mistake on my part. The average Rentokil North America salary ranges from approximately $39,541 per year for a Customer Service Representative to $182,513 per year for a Regional Sales Manager. Once in a while, we say, Do you know whos the best next new customer? One of the main issues I've had with ServiceMaster is that if I do a deal today, I don't know if I have a disagreement if those people are going to be around. Not only is it core to the business in pest but it's also the fastest growing and largest market segment. The other thing is you have to be good at your current job, which is not going to move garbage around. That's why early in his career he decided it was important to head back to school to earn his MBA. You find out the things that you said you were going to do. Theres Busch, Pepsi, Coke, Coors, or Miller, you get the idea. Patrick didn't fail to ask John about brand equity. He's in London and I'm not. Patrick Baldwin: Paul, have a great week. Paul Giannamore: John, I've got a couple of thoughts in regard to the question that Patrick raised about some things that differentiate Rentokil. You build this knowledge of a service history with that customer., One of the things that we didn't know, and we didn't know until we tested it was I had the hypothesis that newer customers are more of a pain in the butt than older customers. I'm trying to think personally of one bad client experience I had. Maybe I shouldn't., Paul Giannamore: One of their most important jobs for these CEOs is to get out in the field and talk to customers. What qualitative and quantitative data do you like to have in your hands to understand how you're running your business? When you have the diversity thought, you get better decision-making. Its so much about him. Patrick, I'm commandeering a lot of questions. Today, I will miss you., They then came to me and said, We'd like you to run a manufacturing facility. I'm a sales guy going to run a manufacturing facility in Atlanta 24 hours a day, 7 days a week, 3 different unions, unprepared to be a great production guy. Patrick Baldwin: A couple of these brands have been mentioned. He and I had a great set of interviews. How do you do it? We all learned this lesson. I got lucky, Paul. If you set that up, right on the front end, in a lot of ways, you can almost set it and forget it and I know that's not right but it covers all sorts of manners of sins if you have that stuff set upright. Compass HouseManor RoyalCrawley RH10 9PYUnited Kingdom44 12 9385 8000https://www.rentokil-initial.com, Sector(s):IndustrialsIndustry:Specialty Business ServicesFull Time Employees:58,600. John Myers: I hate to do that to him because it probably allows someone to figure out his age., Paul Giannamore: You take one look at him and youll know he's old., John Myers: Let's say he was with the company for 35 years. He said, Rentokil North America is core to our business. When you do that, Mrs. Smith asks Mr. Miller next door, Who should I use? You got the account. Rentokil was a different business in the early 2000s than it is now. Vic and I would argue about whether that's the right thing or whether every truck should have a local telephone number on the side of the trucks so they knew you were from Shamokin, Wilkes-Barre, or Allentown. You got to be a pretty good listener. With Jack Welch, a lot of the stuff that he put together was meant to be considered as a common denominator way of thinking, 20/80, 10/20/70, and the like. For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. I thought we had good specialists. Embedded in there is an obligation that they are going to return home safely to their families. John scaled a regional pest control company to a national empire, and he's . Once we've agreed on the strategy, let's then implement the strategy., What he won't allow is me to say, Yeah, while the whole time thinking, Yeah, I'm never doing that. By the way, I don't do that either because I don't have time for that debate, only to be chasing people to see if they're doing what we said we would do. John Myers 57% approve of John Myers's performance Company size more than 10,000 Industry Personal Consumer Services Link Rentokil North America website Rentokil North America is comprised of over 10,000 expertly trained colleagues operating 40+ brands across the United States and Canada. If you're on the north side of Atlanta, you have to get down to the southeast side of Atlanta. Those leaps mean instead of twenty people servicing accounts, you now have 80.. They were the keystones of our business., Paul Giannamore: Hes a lovable guy. I don't even need to see him. We noticed the customers who have been around for a while are more inclined to text or email, Patrick, the ants are back. It's not fair to the colleague. What does that strategy look like?, John Myers: There are a couple of things that come to mind. One of the things that I wanted to talk to you about is, is John Myers the person and John Myers the manager? My dad used to talk about the knucklehead factor. Go to work for a good boss and a good company. It turns out that in the future when asked this same question, John can reference this episode. Caso continue recebendo esta mensagem, Alliance News 24 March . I kid you not. Every one of our jobs internally is posted for people to apply., We only have two requirements. I'll preface it by saying Chuck Tindall still works for us. You were like, I don't know if I want to get into this whole vector municipal thing. If I remember, the guys from across the Atlantic thought, Maybe this is the time to do this., John Myers: It was that and one of our top guys, a guy named Dave Fisher. Are we doing the right stuff?. At least historically, John Myers and John Wilson and all these guys have proved to me that if Ive got a problem a year from now, I can likely call Johns cell phone number and he's going to pick it up and say, What's the problem? That means that the average net salary Germans bring home is 2,636. Bringing in an experienced leader from another organization, they can apply things that they learned that were specific to their past employers. One is you talk to your boss before you apply for another job. Pre-COVID, I used to spend a lot of time in the field. verdade. Paul Giannamore: That was back in 2007, 2008. Paul, have you ever looked at revenue per mile? per informarci del problema. A motorcyclist died in a fatality a week before the closing. We're not going to say, We tried it. They always want to live in Phoenix, Redding, Pennsylvania, or whatever. We get these little 2 to 3-year bursts of infusion, which is important.. For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. You brought up MCS, VDCI, VDA, and Solitude. With Rentokil North America, its using Ehrlich as a residential brand. I did ask you about the salesman, John Myers, making the pitch to Rentokil., John Myers: Those three especially are important. Your team has always been reasonable. Last updated: 1 January 2023 at 11:00am EST. Its a different business environment to where I am today where there are 19,000, depending on who's counting, pest control providers. John Myers: There are a couple of things that come to mind right away. For our readers, can you talk about maybe 3 or 4 things that you use from a performance indicator perspective as you manage the business whether it's on a monthly, weekly, or quarterly basis? John Myers: Youre a big liar. IN BRIEF: Rentokil Initial North America Director Myers sells shares Rentokil Initial PLC - Camberley, England-based pest control company - Says Managing Director of . If I said, I don't want to do it during the busy season because of X, Y, and Z. I want to lay the groundwork during March and April. My company was bought and sold. https://www.rentokil-initial.com Sector (s) : Industrials Industry : Specialty Business Services Full Time Employees : 58,600 Key Executives Amounts are as of December 31, 2022 and compensation. I was selling ideas and trying to change minds. Never do that. You're wearing a lot of different hats. I'm talking about Rentokil North America vis--vis the other players rather than Rentokil globally because I do deal with Rentokil all over the world. Do people think differently? I'm happy that he spent hours and hours with us. A branch manager can manage up to four ops managers. It's only fair. That's my normal week, day, year in those categories, Paul. Paul Giannamore: He should record himself doing it and have his guys play it. John Myers: Thanks for asking that question. The benefit of getting diversity is the diversity of thought. Eventually, after seven hours, no one can do that. Every time you can do a little bit better in that portion of the total eight hours, you're going to make more revenue. John Myers: One of the things is that we are dedicated to doing it the right way, the legal way. I didn't act on it well. The mindset is the same, its the cultural nuances around the edge and how certain things happen, like if you're in one country and you're used to doing it one way. The technician didn't die, but there was an accident. I have the old capital structure built out. I'd value that business. As a result, I'm always worried about whether we're doing it the legal way with 9,000 employees. At that time, he shared the same title that you had at Cintas. I've been involved in situations where John Myers guys have raised this, Paul, this is a potential issue that could result in an indemnification claim. It's you getting that working relationship with the customer and they become less and less expensive or inversely more and more profitable to serve over time. I wish it all couldve gone better. Was it the Cintas interview that made you say what you said, which is to choose the right boss and the right firm over the title and the money? The differentiators aren't in those elements. If you did the whole job, you wouldn't have to come back. When you don't, you're on to the next adventure and you said, How did that thing ever work out over there?. Step into The Boardroom to find out. It's a big underdog. I got the polite no, the Southern no. They've been around forever and ever. Brett took over. He was big on safety but the thing that stood out to me was 150 million miles a year. We spend a lot of time with anxiety about those things. It was almost like what Nucor is to the steel industry. Your number one or you should be out also is sector-specific. The best way I've found to take away some of the anxiety is to get close enough to it that you can say, When I said that, they went boom, boom, boom. They gave me a blank stare and I go, That was one of those things that sounded good in the boardroom but it ain't working.. Paul Giannamore: John Myers is a great guy. Your job is to help me know what you need to do your job better. On that revenue, you're paying off the vehicles faster and covering the labor pieces.. We had one of our best guys move from Richmond, Virginia to West Texas. excuses voor het ongemak. The anomaly in pest control has been Terminix or ServiceMaster. an. Why are they back? Its because we're not completely eliminating pests. John Myers: Five minutes before we land at LAX the guy said, What are you in town for? I was like, I work with a company called Western. He said, The little man with the hammer. Its the logo on the vehicle getting ready to hit the rat with the hammer. It's an important factor. That drives me crazy., Patrick Baldwin: Arguably, disease control is from a greater extent than the general past., John Myers: This is the stuff that keeps me up and frustrated, Patrick. Brandon has a small business up there in Vermont. How do I know that other than from the customer's perspective of quality and productivity and the like?, I had a great boss who was willing to teach me. That is a reminder and a great tip.. It does take a few good listening skills as you might imagine. I come out of private equity. He's like, Paul, I'm not going to stick around for more than three months. The next thing you know, he's trying to figure out how to move up in the organization. There are nine specialists or technicians. JP McHale. Would you agree with me that the big three are essentially behind a lot of the smaller players in mosquito control services, at least on the residential side in North America? The contrast makes sense. When you bring that much diversity of thought into your organization, you're going to get better ideas., Patrick, the tricky part is it would be much more efficient for me to go, Let me tell you, we're $1.5 billion. That guy is not going to do 30 hours of training on that. It's both, Paul, fearless to go out there and hear the bad news and interested in hearing it so that we do better. Is it about money? What widgets was this company making? I think about that all the time. That's a dangerous place to be. I then did the interim between American National Can and Cintas. Lamentamos I'm an incredible brochure writer. The average salary for Rentokil employees is $61,779 per year. They've scaled a $1.5 billion pest control company based on that 149 number. He is by far one of the best in the industry. We haven't broken that code. Talk about Rick Bilderback, maybe ten people at the firm know that guy. The second thing is because North America is important to the global business, we do get our fair share of ex-pats to come over for 2 to 3 years to learn another part of the business, another way of doing business, and then they go back. With 9,000 employees, what things can keep you up at night?. The way to do that is not to take an hour job and to do it in 40 minutes because if you do an hour job and you do it in 40 minutes, you're coming back because you didn't kill all the pests. Yellow pages are moving this way. Ci Similarities between pest control and janitorial cleaning? When you brought up safety meetings, maybe bureaucratic, in my business, it's an incredible tool that tells the guys that are doing a lot of work that you care about them. What they did with the people and all that was one of the smartest moves that they made. These CEOs who run these billion-dollar organizations do get out in the field and do ride alongs. Further, the company installs and services interior and exterior plant displays, flowers, replica foliage, Christmas decorations, and ambient scenting for commercial businesses; offers property care services; and provides a range of specialist cleaning services, such as graffiti removal deep cleaning of kitchens and washrooms, trauma cleaning, and flood or fire damage cleaning, as well as specialist medical and hygiene services.
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